shift supervisor - Store# 50687, Whatcom Road

Starbucks Corp.; Abbotsford; On-site; CAD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead a dynamic team in delivering outstanding customer experiences. This role is pivotal in maintaining operational excellence, training new partners, and fostering a positive work environment. As a Shift Supervisor, you will uphold company values while ensuring top-notch service and quality. Join a diverse team that values integrity and teamwork, where your contributions will directly impact the success of the store and the satisfaction of customers. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• Experience in customer service in retail or restaurant settings.
• Ability to lead and direct others effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver exceptional customer service and maintain a clean environment.

Skills

Customer Service

Leadership

Communication

Teamwork

Job description

Shift Supervisor - Store# 50687, Whatcom Road

Starbucks Abbotsford, British Columbia, Canada

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Position Overview

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team to deliver the Starbucks Experience by providing legendary customer service, maintaining a clean and welcoming environment, and ensuring operational excellence. This role involves delegating tasks, training partners, and ensuring adherence to company policies.

Key Responsibilities

1. Act with integrity, honesty, and uphold Starbucks' culture, values, and mission.
2. Maintain composure during high volume or unusual events, setting a positive example.
3. Evaluate customer and store needs proactively.
4. Communicate effectively with the store team and manager.
5. Assist in training new partners and providing performance feedback.
6. Contribute to a positive team environment and recognize partner achievements.
7. Deliver exceptional customer service and respond to customer needs.
8. Develop positive relationships with team members, understanding their motivations and concerns.
9. Execute daily store operations, including opening and closing duties.
10. Follow all safety, security, and cash handling policies.
11. Ensure consistent quality of beverages, food, and products.
12. Adhere to health, safety, and sanitation guidelines.
13. Use operational tools to achieve shift goals and recognize team accomplishments.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Effective communication and interpersonal skills.
• Ability to work well in a team and learn quickly.

Additional Information

Starbucks is an equal opportunity employer and values diversity. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available upon request.