shift supervisor - Store# 50472, ROSSLAND AND HARWOOD AVENUE

Starbucks; Ajax; On-site; CAD 30,000 - 42,000; Full time

Job summary

A leading coffee brand is seeking a Shift Supervisor for its Ajax location. This role involves assisting the store manager in operations, leading the team to provide exceptional customer service, and maintaining a positive store environment. Candidates should have experience in customer service and leadership skills.

Qualifications

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others, learn quickly, and communicate effectively.
• Knowledge of retail environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead the team by delegating tasks and ensuring exceptional customer service.
• Oversee store operations, including opening and closing duties.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Teamwork

Job description

Shift Supervisor - Store# 50472, Rossland and Harwood Avenue

Join us as a Shift Supervisor at Starbucks in Store# 50472, Rossland and Harwood Avenue. Be among the first 25 applicants to apply and help lead our team.

Role Overview

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience through legendary customer service, quality beverages and products, and maintaining a clean, welcoming store environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Promote Starbucks' culture, values, and mission with integrity and honesty.
• Maintain composure during high volume or unusual events to ensure smooth store operations and set a positive example.
• Evaluate customer and store needs continuously and respond appropriately.
• Communicate effectively with the team and store manager to foster a positive environment.
• Assist in training new partners, providing positive reinforcement and respectful coaching.
• Offer feedback on partner performance and contribute to a positive team environment.
• Create a positive learning environment with clear, timely, and respectful coaching.
• Deliver exceptional customer service, responding to customer needs and building positive relationships.
• Oversee store operations, including opening and closing duties, and ensure adherence to policies for cash handling, safety, and sanitation.
• Ensure proper cash management and follow all operational procedures.
• Maintain consistent attendance and punctuality.
• Ensure quality in beverages, food, and product presentation, adhering to standards.
• Recognize and reinforce team accomplishments and utilize organizational tools for operational excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others, learn quickly, and communicate effectively.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork-oriented mindset.

Starbucks is an equal opportunity employer, committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Reasonable accommodations are available for applicants with disabilities.

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Sales and Business Development