shift supervisor - Store# 29743, DES LAURENTIDES & BELLEROSE E

Starbucks; Laval; On-site; CAD 40,000 - 52,000; Full time

Job summary

A leading coffee company seeks a Shift Supervisor for their Laval store location. The role involves supporting store operations, leading the team, ensuring excellent customer service, and maintaining a clean environment. Applicants should have customer service experience and fluency in French, among other key skills.

Qualifications

• Experience in customer service in retail or restaurant.
• Ability to direct others and learn quickly.

Responsibilities

• Assist store manager in store operations during shifts.
• Lead team to provide excellent customer service and quality beverages.
• Manage opening and closing duties and follow operational policies.

Skills

Customer service

Interpersonal skills

Teamwork

Leadership

Fluency in French

Job description

Join to apply for the shift supervisor - Store# 29743, DES LAURENTIDES & BELLEROSE E role at Starbucks.

Summary of Key Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead the team by deploying partners and delegating tasks to create the Starbucks Experience through excellent customer service, quality beverages, and a clean environment.
• Model and act in accordance with Starbucks guiding principles.
• Maintain a positive and calm demeanor during high volume or unusual events.
• Communicate effectively with the team and store management.
• Support new partner training and provide feedback on partner performance.
• Deliver legendary customer service, respond to customer needs, and develop positive relationships with team members.
• Organize opening and closing duties, follow operational policies, and ensure safety and security.
• Follow cash handling and management policies.
• Maintain attendance and punctuality.
• Ensure quality beverage and food product delivery, adhere to health and safety guidelines.
• Recognize and reinforce team accomplishments, utilize operational tools for excellence.

Summary of Experience

• Customer service experience in retail or restaurant environment.

Required Knowledge, Skills & Abilities

• Ability to direct others, learn quickly, and work as part of a team.
• Strong interpersonal skills.
• Fluency in French (reading, writing, verbal).

Starbucks is an equal opportunity employer and values diversity. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for persons with disabilities; contact us at [emailprotected].

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Retail