shift supervisor - Store# 28081, 295 NORTH FRONT STREET-BELLEVILLE

Starbucks Corp.; Belleville; On-site; CAD 35,000 - 48,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Shift Supervisor, der das Team leitet und für einen hervorragenden Kundenservice sorgt. In dieser Rolle sind Sie dafür verantwortlich, die täglichen Abläufe zu unterstützen, das Team zu motivieren und eine einladende Atmosphäre zu schaffen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines Unternehmens, das Vielfalt und Inklusion fördert und in dem Ihre Beiträge geschätzt werden.

Qualifications

• Erfahrung im Kundenservice in Einzelhandels- oder Gastronomieumgebungen.
• Fähigkeit, andere zu führen und zu leiten.

Responsibilities

• Leitung des Teams und Delegierung von Aufgaben während der Schichten.
• Sicherstellung eines positiven Kundenservice und einer sauberen Umgebung.

Skills

Kundenservice-Erfahrung

Fähigkeit zu führen und zu leiten

Schnelle Auffassungsgabe

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and create the Starbucks Experience for our customers by providing legendary customer service, prompt service, quality beverages and products, and maintaining a clean, comfortable store environment. You will model and act in accordance with Starbucks guiding principles, contributing to a positive work environment and customer experience.

Key Responsibilities

1. Promote the culture, values, and mission of Starbucks with integrity and honesty.
2. Maintain composure during high volume or unusual events to ensure store standards and set a positive example.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate effectively with the store team and manager to ensure a welcoming environment.
5. Assist in training new partners, providing positive reinforcement and respectful coaching.
6. Provide feedback on partner performance to the store manager.
7. Recognize changes in partner morale and performance, communicating these to management.
8. Provide clear, respectful coaching to partners to ensure operational excellence.
9. Deliver legendary customer service, respond to customer needs, and develop positive relationships.
10. Execute store operations during scheduled shifts, including opening and closing duties.
11. Follow operational policies, including cash handling and safety procedures.
12. Ensure proper cash management practices are followed.
13. Coordinate with baristas to ensure delivery of excellent customer service.
14. Maintain regular attendance and punctuality.
15. Ensure quality beverages, food, and products are consistently provided according to standards.
16. Adhere to health, safety, and sanitation guidelines.
17. Recognize and reinforce team accomplishments, collaborating with the store manager on recognition methods.
18. Utilize operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Strong interpersonal skills and team-oriented mindset.

Starbucks is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from people of all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities—please contact us at [e-mail].