shift supervisor - Store# 25621, MALDEN & WYOMING-LASALLE

Starbucks Corp.; Lasalle; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to join their dynamic team. In this role, you will assist in managing store operations, ensuring a seamless customer experience, and leading a team of dedicated partners. Your responsibilities will include training new team members, maintaining high service standards, and fostering a positive work environment. This position offers the opportunity to grow within a company that values diversity and inclusion, providing a supportive atmosphere for all employees. If you have a passion for service and leadership, this role is perfect for you!

Qualifications

• Experience in customer service in a retail or restaurant environment.
• Ability to direct others and learn quickly.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead the team by delegating tasks and ensuring excellent customer service.
• Train new partners and provide respectful coaching.

Skills

Customer Service

Communication Skills

Teamwork

Leadership

Education

High School Diploma

Job description

Join to apply for the shift supervisor - Store# 25621, MALDEN & WYOMING-LASALLE role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience for our customers through excellent service, quality beverages, and maintaining a clean environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Summary Of Key Responsibilities

1. Act with integrity, honesty, and promote Starbucks' culture and values.
2. Maintain composure during high volume or unusual events, setting a positive example.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate with the manager to respond appropriately and create a welcoming environment.
5. Assist in training new partners and provide respectful coaching.
6. Provide feedback on partner performance to the store manager.
7. Recognize and communicate partner morale and performance issues.
8. Offer clear, respectful coaching to improve partner performance.
9. Deliver legendary customer service with a customer-first attitude.
10. Respond to customer needs and develop positive relationships.
11. Execute store operations, including opening and closing duties.
12. Follow operational policies, including cash handling and safety procedures.
13. Ensure proper cash management and follow cash register policies.
14. Coordinate with baristas to ensure excellent service.
15. Maintain attendance and punctuality.
16. Consistently provide quality products adhering to standards.
17. Follow health, safety, and sanitation guidelines.
18. Recognize and reinforce team accomplishments.
19. Use operational tools to achieve shift excellence.

Summary Of Experience

• Customer service experience in retail or restaurant environment.

Required Knowledge, Skills & Abilities

• Ability to direct others and learn quickly.
• Effective communication and interpersonal skills.
• Ability to work well in a team and understand the retail environment.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. For accommodations due to disabilities, contact [e-mail].