shift supervisor - Store# 23363, ERIN RIDGE

Starbucks Corp.; Alberta; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Shift Supervisor, der das Team leitet und dafür sorgt, dass die Kunden ein unvergessliches Erlebnis haben. In dieser Rolle sind Sie verantwortlich für die Durchführung der Betriebsabläufe während Ihrer Schichten, die Schulung neuer Mitarbeiter und die Gewährleistung eines positiven Arbeitsumfelds. Sie werden Teil eines Unternehmens, das für seine Vielfalt und Inklusion bekannt ist, und Ihre Beiträge werden geschätzt. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und ein großartiges Team zu leiten, dann ist diese Gelegenheit für Sie ideal.

Qualifications

• Erfahrung im Kundenservice in Einzelhandels- oder Restaurantumgebungen.
• Fähigkeit, andere zu leiten und effektiv zu kommunizieren.

Responsibilities

• Leiten des Teams und Delegieren von Aufgaben während der Schichten.
• Sicherstellen von herausragendem Kundenservice und einer sauberen Umgebung.
• Ausführen der Betriebsabläufe während geplanter Schichten.

Skills

Kundenservice-Erfahrung

Fähigkeit, andere zu leiten

Schnelles Lernen

Starke zwischenmenschliche Fähigkeiten

Teamarbeit

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and create the Starbucks Experience for our customers by providing legendary customer service, ensuring prompt service, quality beverages and products, and maintaining a clean and welcoming store environment. You will model and act in accordance with Starbucks guiding principles, and be part of a company recognized as a great place to work.

Responsibilities and essential job functions include but are not limited to:

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate information to the manager to respond effectively and create the Third Place environment.
• Assist with new partner training and provide positive reinforcement and respectful coaching.
• Provide feedback on partner performance during shifts.
• Contribute to a positive team environment by recognizing changes in partner morale and performance.
• Create a positive learning environment with clear, respectful coaching and feedback.
• Deliver legendary customer service by acting with a customer-first attitude and connecting with customers.
• Respond to customer needs and develop positive relationships with the team.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies on cash handling, safety, and security to ensure partner safety.
• Ensure proper cash management practices are followed.
• Follow up with baristas to ensure excellent customer service.
• Maintain consistent attendance and punctuality.
• Provide quality beverages, whole beans, and food products according to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce individual and team accomplishments.
• Use operational tools to achieve excellence during the shift.

Experience and Skills:

• Customer service experience in retail or restaurant environments.
• Ability to direct others, learn quickly, and communicate effectively.
• Knowledge of retail environment and strong interpersonal skills.
• Ability to work as part of a team.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. For accommodations due to disabilities, email [e-mail].