shift supervisor - Store# 23046, 12 HEBRON WAY

Starbucks; San Juan de Terranova; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will lead a dynamic team in delivering exceptional customer service and maintaining a welcoming environment. This role involves training new partners, ensuring operational excellence, and fostering a positive team culture. If you're passionate about creating memorable experiences for customers and thrive in a fast-paced environment, this opportunity is perfect for you. Be part of a diverse and inclusive workplace that values every individual and encourages growth and development.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead and direct team members effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service and maintain store presentation.

Skills

Customer Service

Leadership

Communication

Interpersonal Skills

Job description

The job description provides comprehensive information about the Starbucks Shift Supervisor role, including responsibilities, experience, skills, and company values. However, it could benefit from improved formatting for better readability and focus, such as clearer separation of sections and removal of overly repetitive or verbose content. Here is a refined version with enhanced structure:

Job Title: Starbucks Shift Supervisor

As a Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team to deliver the Starbucks Experience through excellent customer service, quality beverages and products, and maintaining a clean, welcoming environment. You will model Starbucks' guiding principles and contribute to a positive team culture.

Key Responsibilities

• Act with integrity, honesty, and uphold Starbucks' culture, values, and mission.
• Maintain composure during high-volume or unusual events to ensure smooth store operations and set a positive example.
• Evaluate customer and store needs proactively and communicate effectively with the team.
• Assist in training new partners, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance to the store manager.
• Recognize and address team morale and performance issues, fostering a positive environment.
• Deliver legendary customer service by connecting with customers and responding to their needs.
• Organize opening and closing duties as assigned, ensuring adherence to operational policies, including cash handling and safety procedures.
• Ensure consistent quality of beverages, food, and overall store presentation.
• Follow health, safety, and sanitation guidelines.
• Recognize team accomplishments and utilize organizational tools for motivation.
• Use operational tools to achieve excellence during shifts.

Required Experience

• Customer service experience in retail or restaurant settings.

Knowledge, Skills & Abilities

• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Strong interpersonal skills and teamwork orientation.

Starbucks is an equal opportunity employer that values diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. We are committed to providing reasonable accommodations for qualified applicants with disabilities.