shift supervisor - Store# 22863, EAST 2ND AND QUEBEC

Starbucks Corp.; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading coffee company seeks a Shift Supervisor for their Vancouver location. The role involves assisting in store operations, leading a team, and ensuring exceptional customer service. Ideal candidates will have retail experience and strong leadership skills, contributing to a positive team environment.

Qualifications

• Experience in retail or restaurant settings.
• Ability to lead and direct others.
• Strong interpersonal skills and team orientation.

Responsibilities

• Assist the store manager in executing store operations.
• Lead the team and ensure excellent customer service.
• Train new partners and provide feedback on performance.

Skills

Customer service experience

Leadership

Communication

Interpersonal skills

Job description

Shift Supervisor - Store# 22863, EAST 2ND AND QUEBEC

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Position Overview

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and ensure the delivery of the Starbucks Experience through excellent customer service, quality beverages, and maintaining a clean environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events to ensure smooth store operations and set a positive example.
• Evaluate the environment and customer cues to anticipate needs.
• Communicate effectively with the manager to respond to store needs and create a welcoming environment.
• Assist in training new partners, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance during shifts.
• Recognize and communicate changes in partner morale or performance to the manager.
• Create a positive team environment with clear, timely coaching and feedback.
• Deliver excellent customer service, responding to customer needs and building positive relationships.
• Organize opening and closing duties, follow operational policies, and ensure cash handling and safety procedures are followed.
• Maintain attendance and punctuality, ensure quality beverage and food standards, and adhere to health and safety guidelines.
• Recognize team achievements and utilize operational tools to achieve excellence.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others, learn quickly, and communicate effectively.
• Strong interpersonal skills and team orientation.

Starbucks is an equal opportunity employer that values diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. For accommodations, contact [e-mail].