shift supervisor - Store# 22642, WELLINGTON & GORDON-GUELPH

Starbucks Corp.; Guelph; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead a dynamic team in delivering exceptional customer service. This role involves assisting in store operations, training new team members, and ensuring a welcoming environment for customers. If you thrive in a fast-paced setting and are passionate about creating memorable experiences, this opportunity is perfect for you. Join a company that values integrity and teamwork, and be part of a culture that celebrates diversity and inclusion. This is your chance to make a meaningful impact while enjoying the benefits of a supportive workplace.

Qualifications

• Experience in retail or restaurant environments is essential.
• Strong leadership and communication skills are a must.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service and maintain a positive team environment.
• Train new partners and provide feedback on performance.

Skills

Customer service experience

Leadership

Effective communication

Interpersonal skills

Teamwork orientation

Job description

Join to apply for the shift supervisor - Store# 22642, WELLINGTON & GORDON-GUELPH role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks to create the Starbucks Experience for our customers through legendary customer service, quality beverages and products, and maintaining a clean, welcoming environment. You will model and act according to Starbucks guiding principles, contributing to a company rated as a great place to work where employees love what they do.

Key Responsibilities

• Act with integrity, honesty, and knowledge to promote Starbucks’ culture, values, and mission.
• Maintain composure during high volume or unusual events to ensure standards are met and to set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the manager to respond to store needs and create a positive Third Place environment.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance to the store manager.
• Recognize and communicate changes in partner morale or performance to foster a positive team environment.
• Provide clear, respectful coaching to partners on shift to ensure operational excellence and performance improvement.
• Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
• Respond to customer needs and develop positive relationships with team members.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies for cash handling, safety, and security to ensure partner safety.
• Ensure proper cash management practices are followed by the shift team.
• Monitor and support the delivery of excellent customer service during shifts.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, food, and products following standards.
• Adhere to health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments using organizational tools and collaboration with the store manager.
• Utilize operational tools to achieve shift excellence.

Experience and Skills

• Customer service experience in retail or restaurant environments.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork orientation.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].