shift supervisor - Store# 22605, AVALON MALL - LEVEL 2

Starbucks Corp.; Newfoundland and Labrador; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Shift Supervisor, der die Store-Operationen während der Schichten leitet und ein positives Arbeitsumfeld fördert. In dieser Rolle werden Sie für die Schulung neuer Teammitglieder verantwortlich sein und sicherstellen, dass die höchsten Standards für Kundenservice und Produktqualität eingehalten werden. Sie werden die Möglichkeit haben, Ihre Führungsfähigkeiten zu zeigen und zur Schaffung einer einladenden Atmosphäre beizutragen, während Sie die Starbucks-Kultur und -Werte fördern. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice in Einzelhandels- oder Gastronomieumgebungen.
• Fähigkeit, schnell zu lernen und im Team zu arbeiten.

Responsibilities

• Leiten eines Teams und Delegieren von Aufgaben während der Schichten.
• Sicherstellen eines hervorragenden Kundenservice und einer sauberen Umgebung.

Skills

Kundenservice

Fähigkeit, andere zu führen

Kommunikationsfähigkeiten

Teamarbeit

Job description

Shift Supervisor - Store# 22605, Avalon Mall - Level 2

Starbucks St John’s, Newfoundland and Labrador, Canada

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Position Overview

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead a team, delegate tasks, and ensure the delivery of the Starbucks Experience through excellent customer service, quality beverages, and a clean environment. You will model Starbucks' guiding principles and contribute to a positive work environment.

Responsibilities

1. Act with integrity, honesty, and knowledge to promote Starbucks' culture and values.
2. Maintain composure during high volume or unusual events to ensure store standards and set a positive example.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate effectively with the team and store management.
5. Assist in training new partners and provide ongoing coaching and feedback.
6. Deliver legendary customer service and respond to customer needs.
7. Organize opening and closing duties as assigned.
8. Follow operational policies, including cash handling and safety procedures.
9. Ensure proper cash management practices.
10. Maintain attendance and punctuality.
11. Ensure product quality and adherence to health and safety guidelines.
12. Recognize and reinforce team and individual accomplishments.
13. Utilize operational tools to achieve excellence during shifts.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Effective communication and interpersonal skills.
• Ability to learn quickly and work as part of a team.

Additional Information

Starbucks is an equal opportunity employer and values diversity. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. We are committed to providing accommodations for applicants with disabilities.