shift supervisor - Store# 20081, NEWCASTLE

Starbucks Corp.; Edmonton; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to enhance store operations and customer experience. This role involves leading a dedicated team, ensuring high standards of service, and maintaining a welcoming environment. You'll be pivotal in promoting the company's values and mission while managing daily operations. If you thrive in a fast-paced environment and have a passion for customer service, this position offers a great opportunity to grow within a supportive team culture.

Qualifications

• Experience in customer service within retail or restaurant environments.
• Ability to lead and direct a team effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver exceptional customer service and maintain a positive store environment.

Skills

Customer service experience

Leadership

Effective communication

Interpersonal skills

Job description

Join to apply for the shift supervisor - Store# 20081, NEWCASTLE role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience for customers through legendary customer service, quality beverages and products, and maintaining a clean, welcoming environment. You will model and uphold Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Promote the culture, values, and mission of Starbucks with integrity and honesty.
• Maintain composure during high-volume periods to ensure standard operations and set a positive example.
• Evaluate the environment and customer cues to anticipate needs.
• Communicate effectively with the manager to foster a positive store environment.
• Support new partner training and provide constructive feedback.
• Contribute to a positive team environment by recognizing morale and performance changes.
• Provide clear coaching and feedback to partners to ensure operational excellence.
• Deliver exceptional customer service, respond to customer needs, and build positive relationships.
• Manage store operations, including opening and closing duties, cash handling, and safety procedures.
• Ensure health, safety, and sanitation standards are met.
• Acknowledge and celebrate team achievements.
• Utilize operational tools to achieve shift goals.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Strong interpersonal skills and team orientation.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. For accommodations, contact us at [e-mail].