shift supervisor - Store# 18873, STRATHMORE

Starbucks Corp.; Strathmore; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to join their team in Strathmore. In this role, you'll assist the store manager in executing daily operations, leading a team to create an exceptional customer experience. You'll be at the forefront of maintaining store standards, ensuring quality service, and fostering a positive team environment. If you have a passion for customer service and enjoy leading others, this is a fantastic opportunity to grow your career in a supportive and dynamic setting.

Qualifications

• Experience in retail or restaurant settings is essential.
• Strong interpersonal skills and a teamwork-oriented attitude.

Responsibilities

• Lead the team by delegating tasks and ensuring smooth store operations.
• Deliver legendary customer service by connecting with customers.

Skills

Customer service experience

Ability to lead and direct others

Effective communication skills

Knowledge of retail environment

Teamwork-oriented attitude

Job description

Join to apply for the shift supervisor - Store# 18873, STRATHMORE role at Starbucks.

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience for our customers through excellent customer service, quality beverages, and maintaining a clean, welcoming store environment. You will model and act in accordance with Starbucks guiding principles, contributing to a company renowned for being a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events to ensure smooth store operations and set a positive example.
• Anticipate customer and store needs by evaluating the environment and cues.
• Communicate effectively with the manager to respond to the store's needs and uphold the Third Place environment.
• Assist with training new partners, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance during shifts.
• Create a positive team environment by recognizing morale and performance issues and communicating them to the manager.
• Deliver legendary customer service by connecting with customers and responding to their needs.
• Organize opening and closing duties as assigned, follow operational policies, including cash handling, safety, and security.
• Ensure proper cash management and adherence to all policies.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, food, and products following recipes and presentation standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team achievements and collaborate with the store manager on new recognition methods.
• Use operational tools to achieve excellence during shifts.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork-oriented attitude.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].