shift supervisor - Store# 18376, SW MARINE DR AND ONTARIO ST

Starbucks; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A well-known coffee chain is seeking a Shift Supervisor for their Vancouver location. The role involves leading the team, ensuring exceptional customer service, and managing store operations. Candidates should have prior retail or restaurant customer service experience, effective communication skills, and a teamwork orientation. This full-time position offers a dynamic work environment in a recognized company.

Qualifications

• Previous customer service experience in retail or restaurant environments is required.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead the team and delegate tasks effectively.
• Provide exceptional customer service by connecting with customers.

Skills

Customer service experience

Ability to lead and direct others

Effective communication skills

Understanding of retail operations

Strong interpersonal skills

Teamwork orientation

Job description

Shift Supervisor - Store# 18376, SW MARINE DR AND ONTARIO ST

Join to apply for the Shift Supervisor role at Starbucks at Store# 18376, SW Marine Dr and Ontario St.

Position Overview

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and ensure the Starbucks Experience by providing legendary customer service, quality beverages and products, and maintaining a clean and welcoming environment. You will model Starbucks guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

1. Promote the culture, values, and mission of Starbucks with integrity and honesty.
2. Maintain composure during high volume or unusual events to keep operations running smoothly and set a positive example.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate effectively with the team and store management to ensure a positive store environment.
5. Support new partner training through positive reinforcement and respectful coaching.
6. Provide feedback on partner performance.
7. Create a positive team environment by recognizing morale and performance issues and communicating them appropriately.
8. Provide coaching and feedback to partners for operational excellence.
9. Deliver exceptional customer service by connecting with customers and responding to their needs.
10. Develop positive relationships with team members, understanding their motivations and concerns.
11. Manage store operations during shifts, including opening and closing duties.
12. Follow Starbucks policies on cash handling, safety, and security.
13. Ensure proper cash management practices.
14. Coordinate with baristas to ensure excellent customer service.
15. Maintain attendance and punctuality.
16. Ensure the quality and presentation of beverages, food, and whole beans.
17. Adhere to health, safety, and sanitation standards.
18. Recognize and celebrate individual and team accomplishments.
19. Use operational tools effectively to achieve excellence during shifts.

Required Experience

• Customer service experience in retail or restaurant environments.

Knowledge, Skills & Abilities

• Ability to lead and direct others.
• Quick learner.
• Effective communication skills.
• Understanding of retail operations.
• Strong interpersonal skills.
• Teamwork orientation.

Starbucks is an equal opportunity employer and values diversity. We encourage applicants from all backgrounds to apply, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. We are committed to providing reasonable accommodations for applicants with disabilities. Please contact us at [e-mail] for assistance.

Benefits & Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

Note: This job posting is active and not expired.