shift supervisor - Store# 18351, UNIVERSITY HEIGHTS

Starbucks; Saskatoon; On-site; CAD 35,000 - 45,000; Full time

Job summary

As a Shift Supervisor at a leading coffee chain, you will lead store operations, ensuring legendary customer service and a positive team environment. Your role includes training partners, managing store operations, and delivering quality beverages, all while promoting Starbucks' values and culture.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Knowledge of the retail environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service by acting with a customer-first attitude.
• Provide feedback to the store manager on partner performance during shift.

Skills

Effective oral communication skills

Ability to direct the work of others

Strong interpersonal skills

Ability to work as part of a team

Ability to learn quickly

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles. Additionally, you'll be part of a company that is consistently rated as a great place to work, and the people here love what they do.

Summary Of Key Responsibilities

1. Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
2. Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
3. Anticipate customer and store needs by evaluating environment and customers for cues.
4. Communicate information to the manager to respond as necessary and create the Third Place environment during each shift.
5. Assist with new partner training by reinforcing successful performance and providing respectful coaching.
6. Provide feedback to the store manager on partner performance during shift.
7. Contribute to a positive team environment by recognizing changes in partner morale and communicating them to the store manager.
8. Create a positive learning environment with clear, timely, and respectful coaching and feedback to partners.
9. Deliver legendary customer service by acting with a customer-first attitude and connecting with customers.
10. Discover and respond to customer needs.
11. Develop positive relationships with the shift team by understanding individual motivations and concerns.
12. Execute store operations during scheduled shifts, including opening and closing duties.
13. Follow Starbucks operational policies and procedures, including those for cash handling and safety, to ensure partner safety.
14. Follow all cash management policies and practices.
15. Follow up with baristas during the shift to ensure excellent customer service.
16. Maintain regular and punctual attendance.
17. Provide quality beverages, whole beans, and food products, adhering to recipe and presentation standards.
18. Follow health, safety, and sanitation guidelines for all products.
19. Recognize and reinforce individual and team accomplishments through organizational tools and collaboration with the store manager.
20. Use operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in a retail or restaurant environment.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe this enables us to better meet our mission and serve our customers globally. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in accordance with all applicable laws. Starbucks Corporation is committed to providing reasonable accommodations for applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at [e-mail]