shift supervisor - Store# 17922, YORKDALE CAFE

Starbucks; Golden Horseshoe; On-site; CAD 40,000 - 50,000; Full time

Job summary

Join a leading coffee company as a Shift Supervisor in Golden Horseshoe, ON. You'll assist the store manager, lead a team to deliver exceptional customer service, and ensure operational standards are met. Ideal candidates will have experience in retail or food service, strong leadership skills, and a commitment to fostering a positive team environment.

Qualifications

• Experience in retail or food service required.
• Ability to lead and direct others.

Responsibilities

• Assist store manager in executing store operations.
• Deliver exceptional customer service and maintain store standards.
• Train new partners and provide performance feedback.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Job description

Join to apply for the shift supervisor - Store# 17922, YORKDALE CAFE role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team to deliver the Starbucks Experience by providing excellent customer service, maintaining a clean environment, and ensuring operational standards are met.

Key Responsibilities

• Promote Starbucks' culture, values, and mission with integrity and honesty.
• Maintain composure during busy periods to ensure smooth store operations and set a positive example.
• Evaluate customer and store needs proactively.
• Communicate effectively with the team and store management.
• Assist with training new partners and provide performance feedback.
• Foster a positive team environment and recognize accomplishments.
• Deliver exceptional customer service, respond to customer needs, and build positive relationships.
• Oversee store operations, including opening and closing duties.
• Follow all operational policies, including cash handling, safety, and sanitation standards.
• Ensure proper cash management practices are followed.
• Monitor and support team members during shifts to maintain service quality.
• Maintain attendance and punctuality.
• Ensure product quality and presentation standards are met.
• Recognize and reinforce team achievements and operational excellence.
• Utilize operational tools effectively to meet shift goals.

Experience and Skills

• Customer service experience in retail or food service.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Strong interpersonal skills and team orientation.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage individuals from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities, to apply.

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Shift Supervisor • Golden Horseshoe, ON, Canada