shift supervisor - Store# 17411, MARTINDALE & HANOVER

Starbucks Corp.; St. Catharines; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead a dynamic team in delivering exceptional customer service and maintaining a welcoming store environment. This role involves assisting the store manager, training new partners, and ensuring operational excellence during shifts. The ideal candidate will have strong leadership and communication skills, with a passion for fostering a positive team atmosphere. Join a company that values diversity and inclusion, and be part of a workplace recognized for its supportive culture and commitment to quality.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Strong leadership and communication skills are essential.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead the team to create a welcoming environment for customers.
• Deliver legendary customer service with a customer-first attitude.

Skills

Customer service experience

Ability to lead and direct others

Effective communication skills

Knowledge of retail environment

Interpersonal skills

Team collaboration

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by deploying partners and delegating tasks to create the Starbucks Experience for our customers through legendary customer service, quality beverages and products, and maintaining a clean, welcoming store environment. You will model and act in accordance with Starbucks guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge to promote Starbucks’ culture, values, and mission.
• Maintain composure during high-volume or unusual events, ensuring store standards are met and setting a positive example for the team.
• Anticipate customer and store needs by evaluating the environment and cues.
• Communicate information to the manager for team response to create a welcoming environment during each shift.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance to the store manager.
• Contribute to a positive team environment by recognizing performance and morale issues and communicating them appropriately.
• Create a positive learning environment through clear, respectful coaching and feedback.
• Deliver legendary customer service, acting with a customer-first attitude and engaging with customers.
• Respond to customer needs and develop positive relationships with team members.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks’ operational policies, including cash handling, safety, and security procedures.
• Ensure proper cash management practices are followed.
• Coordinate with baristas to ensure excellent customer service.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, food, and products per standards.
• Adhere to health, safety, and sanitation guidelines.
• Recognize and reinforce individual and team accomplishments, collaborating with the store manager on recognition methods.
• Use operational tools to achieve excellence during shifts.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Ability to work collaboratively as part of a team.

Starbucks is an equal opportunity employer that values diversity and inclusion. We encourage applications from people of all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide reasonable accommodations for applicants with disabilities. For assistance, contact us at [e-mail].