shift supervisor - Store# 17341, QEW & ERIN MILLS - MISSISSAUGA

Starbucks; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen dynamischen Shift Supervisor, der das Team leitet und für einen herausragenden Kundenservice sorgt. In dieser spannenden Rolle sind Sie verantwortlich für die Ausführung der Geschäftstätigkeiten während der Schichten, das Training neuer Mitarbeiter und die Förderung einer positiven Teamumgebung. Sie werden in einem Umfeld arbeiten, das Vielfalt und Inklusion schätzt und die Möglichkeit bietet, Ihre Führungsqualitäten zu entwickeln. Wenn Sie leidenschaftlich daran interessiert sind, eine positive Kundenerfahrung zu schaffen und ein großartiges Team zu leiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice in Einzelhandels- oder Restaurantumgebungen.
• Fähigkeit, andere zu führen und zu leiten.

Responsibilities

• Leitung des Teams und Delegierung von Aufgaben während der Schichten.
• Sicherstellung eines legendären Kundenservice und einer sauberen Umgebung.
• Ausbildung neuer Partner und positives Feedback geben.

Skills

Kundenservice-Erfahrung

Fähigkeit, andere zu führen

Schnelle Auffassungsgabe

Starke Kommunikationsfähigkeiten

Teamarbeit

Job description

Shift Supervisor - Store# 17341, QEW & ERIN MILLS - MISSISSAUGA

Join Starbucks as a Shift Supervisor at Store# 17341, located at QEW & Erin Mills, Mississauga. Be among the first 25 applicants and enjoy exclusive features such as AI-powered advice on this job.

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by deploying partners and delegating tasks to create the Starbucks Experience for our customers, ensuring legendary customer service, quality beverages and products, and a clean, comfortable store environment. You will model and act in accordance with Starbucks guiding principles, contributing to a company renowned for being a great place to work.

Key Responsibilities

• Promote the culture, values, and mission of Starbucks with integrity and honesty.
• Maintain composure during high volume or unusual events to keep the store operational and set a positive example.
• Evaluate the environment and customer cues to anticipate needs.
• Communicate effectively with the manager to respond appropriately during each shift.
• Assist in training new partners, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance to the store manager.
• Foster a positive team environment by recognizing morale and performance issues and communicating them.
• Create a positive learning environment with clear, specific, and respectful coaching.
• Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
• Develop positive relationships with team members, understanding their motivations and concerns.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies for cash handling, safety, and security.
• Ensure proper cash management practices are followed.
• Coordinate with baristas to ensure excellent customer service.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, food, and products according to standards.
• Adhere to health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments, collaborating with the store manager for additional recognition methods.
• Utilize operational tools to achieve excellence during shifts.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Ability to work collaboratively as part of a team.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants of all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities, to apply. Qualified applicants with criminal histories will be considered in accordance with applicable laws. For accommodations, please contact [e-mail].