shift supervisor - Store# 17256, BRICK YARD STATION

Starbucks Corp.; Surrey; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to join their dynamic team. In this role, you'll assist in managing store operations, ensuring a high standard of customer service and product quality. Your leadership will foster a positive team environment and help maintain the welcoming atmosphere that customers expect. If you're passionate about delivering exceptional service and leading a team, this opportunity is perfect for you. Join a company that values diversity and inclusion, and take the next step in your career with a supportive and innovative workplace.

Qualifications

• Experience in retail or restaurant settings is essential.
• Ability to lead and direct a team effectively.

Responsibilities

• Assist the store manager in executing operations during shifts.
• Deliver excellent customer service and maintain store integrity.

Skills

Customer service experience

Leadership skills

Communication skills

Interpersonal skills

Job description

Join to apply for the shift supervisor - Store# 17256, BRICK YARD STATION role at Starbucks.

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team to deliver the Starbucks Experience through excellent customer service, quality beverages and products, and maintaining a clean, welcoming environment. You will model Starbucks' guiding principles and contribute to a positive team atmosphere.

Key Responsibilities

1. Uphold integrity, honesty, and the culture of Starbucks.
2. Maintain composure during high volume or unusual events to ensure smooth store operations and set a positive example.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate effectively with the team and management.
5. Assist with new partner training and performance feedback.
6. Foster a positive team environment and recognize achievements.
7. Deliver legendary customer service and respond to customer needs.
8. Build positive relationships with team members.
9. Manage store operations during shifts, including opening and closing duties.
10. Follow operational policies, including cash handling and safety procedures.
11. Ensure proper cash management practices.
12. Coordinate with baristas to deliver excellent service.
13. Maintain attendance and punctuality.
14. Ensure quality standards for beverages and food products.
15. Adhere to health, safety, and sanitation guidelines.
16. Recognize and reinforce team accomplishments.
17. Utilize operational tools to achieve excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Strong interpersonal skills and team orientation.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Reasonable accommodations are available for applicants with disabilities. Contact us at [e-mail].