shift supervisor - Store# 17191, 10 STREET SW & TRANS-CANADA

Starbucks Corp.; Salmon Arm; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading company as a Shift Supervisor in Salmon Arm, where you'll assist in managing store operations and leading a team. The role requires excellent customer service skills, leadership abilities, and a passion for creating a welcoming environment. Be part of a diverse and inclusive workplace where every team member can thrive.

Qualifications

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Strong interpersonal skills.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead the team by delegating tasks to create the Starbucks Experience.
• Deliver legendary customer service and maintain store standards.

Skills

Customer service

Teamwork

Leadership

Interpersonal skills

Job description

Shift Supervisor - Store# 17191, 10 STREET SW & TRANS-CANADA

Starbucks Salmon Arm, British Columbia, Canada

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Shift Supervisor - Store# 17191, 10 STREET SW & TRANS-CANADA

Starbucks Salmon Arm, British Columbia, Canada

4 days ago Be among the first 25 applicants

Join to apply for the Shift Supervisor - Store# 17191, 10 STREET SW & TRANS-CANADA role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by deploying partners and delegating tasks to create the Starbucks Experience for our customers through legendary customer service, prompt service, quality beverages and products, and maintaining a clean, welcoming store environment. You will model and act in accordance with Starbucks guiding principles, and be part of a company consistently rated as a great place to work, where people love what they do.

Summary of Key Responsibilities

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain a calm demeanor during high volume or unusual events to ensure store standards and set a positive example for the team.
• Evaluate the environment and customer cues to anticipate needs.
• Communicate effectively with the manager to respond appropriately during each shift.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance to the store manager.
• Recognize changes in partner morale and performance, communicating these to the manager.
• Provide clear, specific, and respectful coaching to partners to ensure operational excellence and performance improvement.
• Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
• Respond to customer needs and develop positive relationships with the team.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies for cash handling, safety, and security.
• Ensure proper cash management practices are followed.
• Coordinate with baristas to ensure excellent customer service.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, food, and products according to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments, collaborating with the manager on recognition methods.
• Utilize operational tools to achieve excellence during shifts.

Summary of Experience

• Customer service experience in retail or restaurant settings.

Required Knowledge, Skills & Abilities

• Ability to lead and direct others.
• Quick learner.
• Knowledge of retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks is an equal opportunity employer. We are committed to a diverse and inclusive workplace, encouraging applications from people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [emailprotected] .

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