shift supervisor - Store# 16971, WALDEN GATE

Starbucks; Calgary; On-site; CAD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead a dynamic team in delivering exceptional customer service. In this role, you will assist in managing store operations, ensuring a welcoming atmosphere while maintaining high standards of quality and cleanliness. Your leadership will inspire team members to perform at their best and create memorable experiences for customers. Join a company that values integrity, teamwork, and personal growth, and be part of a workplace where your contributions truly matter. This is an exciting opportunity to grow within a supportive environment and make a positive impact every day.

Qualifications

• Experience in customer service within retail or restaurant environments.
• Ability to direct the work of others and work as part of a team.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Provide legendary customer service and maintain a clean store environment.
• Train new partners and provide coaching on performance.

Skills

Customer Service

Team Leadership

Effective Communication

Interpersonal Skills

Problem Solving

Education

High School Diploma

Job description

Join to apply for the shift supervisor - Store# 16971, WALDEN GATE role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary Of Key Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Evaluate environment and customers for cues to anticipate needs.
• Communicate information to the manager for team response and create a welcoming environment during each shift.
• Assist with new partner training and provide respectful coaching.
• Provide feedback on partner performance to the store manager.
• Recognize and communicate changes in partner morale and performance.
• Provide clear, timely, and respectful coaching to partners on shift.
• Deliver legendary customer service, acting with a customer-first attitude.
• Discover and respond to customer needs.
• Develop positive relationships with the shift team by understanding individual motivations and concerns.
• Organize opening and closing duties as assigned.
• Follow Starbucks operational policies and procedures, including cash handling and safety.
• Ensure proper cash management practices are followed.
• Follow up with baristas to ensure delivery of excellent customer service.
• Maintain regular attendance and punctuality.
• Provide quality beverages, food, and products adhering to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce individual and team accomplishments.
• Utilize operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in retail or restaurant environment.

Required Knowledge, Skills & Abilities

• Ability to direct others’ work.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are equal opportunity employers. We are committed to diversity and inclusion. People of colour, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.