shift supervisor - Store# 16668, DEER VALLEY MARKETPLACE - CALGARY

Starbucks; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Shift Supervisor, der das Team leitet und für einen hervorragenden Kundenservice sorgt. In dieser spannenden Rolle unterstützen Sie den Filialleiter bei der Durchführung der Betriebsabläufe und tragen zur Schaffung einer positiven Atmosphäre bei. Sie werden Teil eines dynamischen Teams, das sich leidenschaftlich für exzellenten Service und qualitativ hochwertige Produkte einsetzt. Wenn Sie eine Führungsrolle in einem inspirierenden Umfeld anstreben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice in Einzelhandels- oder Restaurantumgebungen.
• Fähigkeit, die Arbeit anderer zu leiten und schnell zu lernen.

Responsibilities

• Leitet die Teammitglieder und delegiert Aufgaben während der Schichten.
• Stellt sicher, dass die Betriebsstandards während der Schichten eingehalten werden.

Skills

Kundenservice

Teamarbeit

Mitarbeiterführung

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Education

Erfahrung im Einzelhandel oder Gastgewerbe

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles, and you’ll be part of a company that is consistently rated as a great place to work and where people love what they do.

Summary Of Key Responsibilities

1. Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
2. Maintains a calm demeanor during high volume or unusual events to ensure store operations meet standards and to set a positive example for the team.
3. Evaluates environment and customer cues to anticipate needs.
4. Communicates relevant information to the manager to respond effectively and create the Third Place environment during each shift.
5. Assists with new partner training by reinforcing successful performance and providing respectful coaching.
6. Provides feedback to the store manager on partner performance during the shift.
7. Contributes to a positive team environment by recognizing changes in partner morale and performance and communicating them appropriately.
8. Provides clear, timely, and respectful coaching and feedback to partners to ensure operational excellence and improve performance.
9. Delivers legendary customer service by acting with a customer-first attitude and engaging with customers.
10. Discovers and responds to customer needs effectively.
11. Builds positive relationships with the shift team by understanding individual motivations and concerns.
12. Executes store operations during scheduled shifts, including opening and closing duties as assigned.
13. Follows Starbucks operational policies and procedures, including cash handling, safety, and security protocols.
14. Ensures proper cash management practices are followed by the shift team.
15. Coordinates with baristas during the shift to ensure excellent customer service.
16. Maintains regular attendance and punctuality.
17. Consistently provides quality beverages, whole beans, and food products according to standards.
18. Adheres to health, safety, and sanitation guidelines for all products.
19. Recognizes and reinforces individual and team accomplishments using organizational tools and collaborates with the store manager on new recognition methods.
20. Utilizes operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are equal opportunity employers. We are committed to creating a diverse and welcoming workplace that includes partners from various backgrounds and experiences. We believe this diversity enables us to better serve our communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered in accordance with all applicable laws. Starbucks is committed to providing reasonable accommodations for applicants with disabilities. For assistance, please contact us at [e-mail].