shift supervisor - Store# 16078, ALLEN ROAD & RIMROCK ROAD

Starbucks Corp.; Ontario; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading coffee giant is seeking an experienced Shift Supervisor for their store in Ontario. In this role, you will assist the store manager, ensure excellent customer service, and lead the team during high-volume periods. If you possess strong leadership and communication skills, this opportunity could be perfect for you!

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct others’ work and work as part of a team.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service and engage with customers.
• Provide feedback to the store manager on partner performance.

Skills

Communication

Interpersonal skills

Teamwork

Leadership

Customer service

Job description

Join to apply for the shift supervisor - Store# 16078, ALLEN ROAD & RIMROCK ROAD role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service, prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will model and act in accordance with Starbucks guiding principles and be part of a company that is consistently rated as a great place to work.

Summary Of Key Responsibilities

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain a calm demeanor during high volume or unusual events to keep store operations standard and set a positive example.
• Evaluate environment and customer cues to anticipate store and customer needs.
• Communicate information to the manager to respond effectively and create a welcoming Third Place environment during each shift.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback to the store manager on partner performance during shifts.
• Recognize and communicate partner morale or performance issues to foster a positive team environment.
• Provide clear, timely, and respectful coaching to partners to ensure operational excellence.
• Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
• Respond to customer needs and develop positive relationships by understanding individual motivations and concerns.
• Organize opening and closing duties as assigned, following Starbucks policies for cash handling, safety, and security.
• Ensure proper cash management practices are followed during each shift.
• Follow health, safety, and sanitation guidelines for all products.
• Recognize and reinforce team and individual accomplishments using organizational tools and collaboration.
• Utilize operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct others’ work.
• Ability to learn quickly.
• Effective communication skills.
• Knowledge of retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks is an equal opportunity employer and values diversity. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with relevant laws. We offer reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail].