shift supervisor - Store# 08178, BAY & DUNDAS TEC

Starbucks Corp.; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company seeks a Shift Supervisor for its Toronto store. The role involves managing operations, leading a team, and delivering exceptional customer service. Candidates should possess retail experience and strong communication skills, ensuring a positive store environment and adherence to operational policies.

Qualifications

• Customer service experience in retail or restaurant settings.
• Ability to direct others and learn quickly.
• Effective communication and interpersonal skills.
• Ability to work effectively as part of a team.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service with a customer-first attitude.
• Manage store operations during scheduled shifts, including opening and closing duties.

Skills

Customer service

Effective communication

Interpersonal skills

Teamwork

Job description

1 month ago Be among the first 25 applicants

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Key Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Maintain a calm demeanor during high volume or unusual events to keep store operations standard and set a positive example for the team.
• Evaluate environment and customer cues to anticipate needs.
• Communicate information to the manager for team response, ensuring a positive store environment.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance during shifts.
• Recognize and communicate partner morale or performance issues to the store manager.
• Create a positive learning environment with clear, timely, and respectful coaching.
• Deliver legendary customer service by acting with a customer-first attitude and connecting with customers.
• Respond to customer needs and develop positive relationships with the team.
• Manage store operations during scheduled shifts, including opening and closing duties.
• Follow operational policies and procedures, including cash handling and safety protocols.
• Ensure proper cash management practices are followed.
• Follow up with baristas to ensure excellent customer service.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, whole beans, and food products, adhering to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments using organizational tools and collaboration.
• Utilize operational tools to achieve shift excellence.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to direct others and learn quickly.
• Effective communication and interpersonal skills.
• Ability to work effectively as part of a team.

Starbucks is an equal opportunity employer and values diversity. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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