shift supervisor - Store# 04995, BELLEROSE DRIVE

Starbucks Corp.; Alberta; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Shift Supervisor where you will enhance customer experiences and lead a team to deliver quality service. You'll assist in store operations, train new staff, and promote a positive work environment. If you have a passion for customer service and teamwork, this role is for you!

Qualifications

• Customer service experience in retail or restaurant settings.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead a team by delegating tasks to ensure legendary customer service.
• Train new partners and provide feedback on performance.

Skills

Customer service

Leadership

Interpersonal skills

Teamwork

Job description

Join us as a Shift Supervisor - Store# 04995, BELLEROSE DRIVE at Starbucks

Posted 5 days ago - Be among the first 25 applicants

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead a team by delegating tasks to create the Starbucks Experience for our customers through legendary customer service, quality beverages and products, and maintaining a clean, welcoming store environment. You will model and act in accordance with Starbucks guiding principles and be part of a company that is consistently rated as a great place to work.

Key Responsibilities

• Promote the culture, values, and mission of Starbucks with integrity and honesty.
• Maintain composure during busy or unusual events to ensure smooth store operations and set a positive example for the team.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team to create a welcoming environment during each shift.
• Assist in training new partners, providing positive reinforcement and respectful coaching.
• Provide feedback to the store manager on partner performance.
• Foster a positive team environment by recognizing morale and performance changes and communicating them appropriately.
• Provide clear and respectful coaching to partners to ensure operational excellence and performance improvement.
• Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
• Identify and respond to customer needs.
• Build positive relationships with team members by understanding their motivations and concerns.
• Execute store operations as scheduled.
• Organize opening and closing duties.
• Follow Starbucks policies on cash handling, safety, and security to ensure partner safety.
• Adhere to cash management policies and ensure proper cash handling practices.
• Coordinate with baristas to ensure excellent customer service.
• Maintain consistent attendance and punctuality.
• Ensure the delivery of quality beverages, food, and products by following recipes and presentation standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and celebrate team and individual accomplishments using organizational tools and collaboration with the store manager.
• Utilize operational tools to achieve shift excellence.

Experience Required

• Customer service experience in retail or restaurant settings.

Knowledge, Skills & Abilities

• Ability to lead and direct others.
• Quick learner.
• Understanding of the retail environment.
• Strong interpersonal skills.
• Teamwork ability.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide reasonable accommodations for applicants with disabilities; please contact us at [e-mail] for assistance.