shift supervisor - Store# 04904, 505 MCNEELY ROAD- CARLETON PLACE D/T

Starbucks Corp.; Carleton Place; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will lead a team to create an exceptional customer experience. In this role, you will manage daily store operations, ensuring that every customer receives prompt service and quality products. You will have the opportunity to train and mentor new partners while fostering a positive team environment. This position offers a chance to work in a dynamic and supportive atmosphere, contributing to a culture that values integrity and teamwork. If you're passionate about customer service and leadership, this is the perfect opportunity for you.

Qualifications

• Experience in retail or restaurant environments with a focus on customer service.
• Strong leadership skills to direct and motivate team members.

Responsibilities

• Assist the store manager in executing operations during scheduled shifts.
• Deliver legendary customer service and maintain a clean store environment.
• Provide coaching and feedback to partners for performance improvement.

Skills

Customer service experience

Effective oral communication skills

Ability to direct work of others

Strong interpersonal skills

Ability to work collaboratively

Job description

1 week ago Be among the first 25 applicants

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will serve as a team lead, deploying partners and delegating tasks to create the Starbucks Experience for our customers through legendary customer service, prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will model and act in accordance with Starbucks guiding principles, contributing to a company consistently rated as a great place to work where employees love what they do.

Summary Of Key Responsibilities

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain a calm demeanor during high volume or unusual events to ensure store standards are met and set a positive example for the team.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the manager to respond appropriately and create a welcoming 'Third Place' environment during each shift.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance to the store manager.
• Recognize changes in partner morale and performance, communicating these to the manager to foster a positive team environment.
• Provide clear, specific, and respectful coaching to partners to ensure operational excellence and performance improvement.
• Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
• Respond to customer needs and develop positive relationships with the shift team, understanding individual motivations and concerns.
• Manage store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks operational policies, including cash handling, safety, and security procedures, to ensure partner safety.
• Adhere to cash management policies and ensure proper cash handling practices.
• Coordinate with baristas to ensure delivery of excellent customer service.
• Maintain consistent attendance and punctuality.
• Provide quality beverages, food, and whole bean products, adhering to recipe and presentation standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team and individual accomplishments, collaborating with the store manager on recognition methods.
• Use operational tools effectively to achieve excellence during shifts.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct work of others.
• Quick learner.
• Effective oral communication skills.
• Knowledge of retail environment.
• Strong interpersonal skills.
• Ability to work collaboratively as part of a team.

Starbucks and its brands are equal opportunity employers, committed to creating a diverse and inclusive workplace. We encourage applications from people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide reasonable accommodations for applicants with disabilities. For assistance or accommodations, contact us at [e-mail].