shift supervisor - Store# 04901, GARNER & SHAVER-ANCASTER

Starbucks Corp.; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to enhance store operations and deliver exceptional customer service. In this dynamic role, you will lead a team, ensuring a welcoming environment and high-quality products. Your leadership will foster a positive atmosphere, while your commitment to operational excellence will drive the store's success. If you are a quick learner with a passion for customer service and teamwork, this opportunity is perfect for you to thrive in a supportive and inclusive environment.

Qualifications

• Experience in customer service in retail or restaurant settings.
• Ability to lead and direct others effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead the team by delegating tasks and ensuring customer satisfaction.
• Provide feedback on partner performance and support training.

Skills

Customer service experience

Leadership skills

Effective communication

Knowledge of retail environment

Teamwork orientation

Job description

Join to apply for the shift supervisor - Store# 04901, GARNER & SHAVER-ANCASTER role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience for our customers through legendary customer service, quality beverages and products, and maintaining a clean, welcoming store environment. You will model and act in accordance with Starbucks guiding principles, contributing to a company rated as a great place to work.

Key Responsibilities

1. Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
2. Maintain composure during high volume or unusual events to ensure smooth store operations and set a positive example.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate effectively with the manager to respond appropriately and create a welcoming 'Third Place' environment during each shift.
5. Support new partner training through positive reinforcement and respectful coaching.
6. Provide feedback on partner performance to the store manager.
7. Recognize changes in partner morale and performance, communicating these to the manager.
8. Offer clear, specific, and respectful coaching to partners to ensure operational excellence and performance improvement.
9. Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
10. Respond to customer needs and develop positive relationships with the team by understanding individual motivations and concerns.
11. Execute store operations during scheduled shifts, including opening and closing duties.
12. Follow Starbucks policies on cash handling, safety, and security to ensure partner safety.
13. Adhere to cash management policies and ensure proper practices are followed by the team.
14. Coordinate with baristas during shifts to ensure high-quality customer service.
15. Maintain regular attendance and punctuality.
16. Consistently provide quality beverages, food, and products by following recipes and presentation standards.
17. Follow health, safety, and sanitation guidelines.
18. Recognize and reinforce team and individual accomplishments, collaborating with the store manager on recognition strategies.
19. Utilize operational tools to achieve shift excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork orientation.

Starbucks is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from people of all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; please contact us at [e-mail].