shift supervisor - Store# 04857, MATRIX HOTEL

Starbucks; Edmonton; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you'll lead a team to deliver exceptional customer experiences. In this dynamic role, you'll manage store operations, train new partners, and ensure a welcoming environment for both customers and staff. With a commitment to excellence, you'll play a key role in fostering a positive team culture while upholding high standards of service and quality. This is an exciting opportunity to grow in a supportive workplace that values diversity and teamwork.

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct the work of others and learn quickly.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Provide legendary customer service and maintain a clean store environment.
• Train new partners and provide feedback on performance.

Skills

Customer Service

Team Leadership

Effective Communication

Interpersonal Skills

Retail Knowledge

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles, and you’ll be part of a company that is consistently rated as a great place to work and where people love what they do.

Summary Of Key Responsibilities

1. Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
2. Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
3. Anticipates customer and store needs by evaluating environment and customers for cues.
4. Communicates information to the manager to respond as necessary and create the Third Place environment during each shift.
5. Assists with new partner training, reinforcing successful performance and providing respectful coaching as needed.
6. Provides feedback to the store manager on partner performance during shift.
7. Creates a positive team environment by recognizing changes in partner morale and communicating them appropriately.
8. Provides clear, timely, and respectful coaching and feedback to partners to ensure operational excellence and improve performance.
9. Delivers legendary customer service by acting with a 'customer comes first' attitude and connecting with customers.
10. Responds to customer needs and develops positive relationships with the team by understanding individual motivations and concerns.
11. Executes store operations during scheduled shifts, including opening and closing duties.
12. Follows Starbucks policies and procedures, including cash handling and safety, to ensure partner safety.
13. Ensures proper cash management practices are followed by the shift team.
14. Coordinates with baristas during the shift to ensure excellent customer service.
15. Maintains consistent attendance and punctuality.
16. Provides quality beverages, whole beans, and food products by adhering to standards.
17. Follows health, safety, and sanitation guidelines for all products.
18. Recognizes and reinforces individual and team accomplishments, collaborating with the store manager on new recognition methods.
19. Uses operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are equal opportunity employers. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe this diversity helps us better meet our mission and serve our global communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in accordance with all applicable laws. Starbucks is committed to providing reasonable accommodations for applicants with disabilities; please contact us at [e-mail] for assistance.