shift supervisor - Store# 04808, SIERRA SPRINGS - AIRDRIE

Starbucks; Airdrie; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will lead a team to deliver exceptional customer service in a vibrant retail environment. This role offers the opportunity to develop your leadership skills while ensuring a positive experience for both customers and partners. You'll be responsible for executing store operations, training new partners, and maintaining the store's high standards. If you have a passion for service and enjoy working in a collaborative team, this position is perfect for you. Be part of a workplace that values diversity and encourages individuals from all backgrounds to apply.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others and learn quickly.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service and maintain store standards.
• Provide feedback and coaching to partners for operational excellence.

Skills

Customer Service

Team Leadership

Effective Communication

Interpersonal Skills

Retail Knowledge

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles, and you’ll be part of a company that is consistently rated as a great place to work, where people love what they do.

Summary Of Key Responsibilities

1. Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
2. Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
3. Anticipates customer and store needs by evaluating environment and customers for cues.
4. Communicates information to the manager for team response to create the Third Place environment during each shift.
5. Assists with new partner training, reinforcing successful performance and providing respectful coaching as needed.
6. Provides feedback to the store manager on partner performance during shift.
7. Contributes to a positive team environment by recognizing changes in partner morale and performance, and communicating these to the store manager.
8. Provides clear, specific, timely, and respectful coaching and feedback to partners to ensure operational excellence and improve performance.
9. Delivers legendary customer service by acting with a customer-first attitude and connecting with customers.
10. Discovers and responds to customer needs.
11. Develops positive relationships with the shift team by understanding and addressing individual motivations, needs, and concerns.
12. Executes store operations during scheduled shifts, including opening and closing duties.
13. Follows Starbucks operational policies and procedures, including cash handling and safety/security, to ensure partner safety.
14. Adheres to cash management policies and ensures proper practices are followed by the shift team.
15. Coordinates with baristas during the shift to ensure delivery of legendary customer service.
16. Maintains regular attendance and punctuality.
17. Provides quality beverages, whole bean, and food products consistently by adhering to recipe and presentation standards.
18. Follows health, safety, and sanitation guidelines for all products.
19. Recognizes and reinforces individual and team accomplishments, collaborating with the store manager to find effective recognition methods.
20. Uses operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in a retail or restaurant environment.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of colour, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial, and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at [e-mail]