shift supervisor - Store# 04788, 380 COVENTRY ROAD

Starbucks; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading coffeehouse chain in Ottawa is seeking a team-oriented individual for customer service roles. The position requires maintaining operational excellence while delivering quality service. Applicants should have experience in retail or food service and strong interpersonal skills. Emphasis on teamwork and effective communication is essential. Join a diverse workplace dedicated to providing legendary customer service.

Responsibilities

• Acts with integrity, honesty, and promotes Starbucks culture.
• Maintains a calm demeanor during high volume periods.
• Anticipates customer and store needs.
• Communicates necessary information to the manager.
• Assists with new partner training.
• Provides feedback on partner performance during the shift.
• Contributes to a positive team environment.
• Delivers legendary customer service to all customers.
• Executes store operations during scheduled shifts.
• Follows operational policies and procedures.
• Maintains regular and consistent attendance.
• Provides quality beverages and food products.
• Follows health, safety, and sanitation guidelines.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

Responsibilities and essential job functions

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by evaluating the environment and customers for cues.
• Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to the store manager on partner performance during shift.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer-first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Summary of Experience

• Customer service experience in a retail or restaurant environment

Required Knowledge, Skills & Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at [e-mail]