shift supervisor - Store# 04753, VANCOUVER GENERAL HOSPITAL-OAK&12TH

Starbucks Corp.; Vancouver; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor to join their vibrant team in Vancouver. In this role, you will support the store manager in daily operations while leading a passionate team to deliver exceptional customer service. Your ability to maintain a positive atmosphere and promote teamwork will be essential in creating a welcoming environment for both customers and staff. This position offers a unique opportunity to grow within a company renowned for its commitment to diversity and inclusion, making it a fantastic place to develop your career while contributing to a culture of excellence.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead and direct a team effectively.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead the team and ensure a great customer experience.

Skills

Customer Service

Leadership

Effective Communication

Teamwork Orientation

Job description

Join to apply for the shift supervisor - Store# 04753, VANCOUVER GENERAL HOSPITAL-OAK&12TH role at Starbucks.

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and ensure a great customer experience by providing legendary service, quality beverages, and maintaining a clean environment. You will model Starbucks' guiding principles and be part of a company known for being a great place to work.

Responsibilities and Essential Job Functions

• Act with integrity, honesty, and knowledge to promote Starbucks' culture and values.
• Maintain a calm demeanor during high volume or unusual events to ensure smooth store operations and set a positive example.
• Evaluate the environment and customer cues to anticipate needs.
• Communicate effectively with the team and manager to create a welcoming 'Third Place' environment.
• Assist with new partner training and provide constructive feedback.
• Contribute to a positive team environment by recognizing morale and performance changes.
• Provide excellent customer service by acting with a customer-first attitude.
• Develop positive relationships with team members, understanding their motivations and concerns.
• Manage store operations during shifts, including opening/closing duties.
• Follow Starbucks' policies on cash handling, safety, and security.
• Ensure proper cash management and adherence to cash register policies.
• Coordinate with baristas to deliver excellent service.
• Maintain consistent attendance and punctuality.
• Ensure quality beverages and products are served according to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments.
• Use operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environments and strong interpersonal skills.
• Teamwork orientation.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Reasonable accommodations are available for applicants with disabilities.