shift supervisor - Store# 04747, CLAIR & GORDON (CLAIRFIELDS) - GUELPH

Starbucks; Guelph; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Supervisor to enhance store operations and deliver an exceptional customer experience. In this role, you will lead a dedicated team, ensuring the highest standards of service and product quality. You will play a crucial part in training new partners and maintaining a positive environment, all while upholding the company's values and mission. If you thrive in a fast-paced setting and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead, communicate effectively, and work collaboratively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Provide exceptional customer service and maintain store standards.
• Support team training and foster a positive work environment.

Skills

Customer service experience

Leadership skills

Retail operations knowledge

Interpersonal skills

Team collaboration

Job description

Join to apply for the shift supervisor - Store# 04747, CLAIR & GORDON (CLAIRFIELDS) - GUELPH role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team to deliver the Starbucks Experience by providing excellent customer service, quality beverages and products, and maintaining a clean, welcoming environment. This role involves modeling Starbucks' guiding principles and being part of a company recognized as a great place to work.

Key Responsibilities

• Promote Starbucks' culture, values, and mission with integrity and honesty.
• Maintain composure during high volume or unusual events to ensure smooth store operations and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team and store manager to foster a positive store environment.
• Support new partner training and provide constructive feedback to enhance team performance.
• Contribute to a positive team environment by recognizing morale and performance issues and communicating them appropriately.
• Provide exceptional customer service by engaging with customers and responding to their needs.
• Organize opening and closing duties and follow operational policies, including cash handling and safety procedures.
• Ensure consistent quality of beverages and food products, adhering to standards.
• Recognize and celebrate team achievements, fostering a motivating work environment.
• Utilize operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others, learn quickly, and communicate effectively.
• Knowledge of retail operations and strong interpersonal skills.
• Ability to work collaboratively within a team.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Reasonable accommodations are available for applicants with disabilities; please contact us at [e-mail].