shift supervisor - Store# 04744, TECUMSEH & ROSEVILLE - WINDSOR

Starbucks; Windsor; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading coffeehouse chain in Windsor is seeking a Shift Supervisor to manage store operations and lead the team during shifts. The ideal candidate should have customer service experience in retail or restaurant environments and possess effective communication and interpersonal skills. This role involves training new partners, delivering exceptional customer service, and maintaining store standards in a fast-paced environment.

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to lead and direct others.
• Quick learner.

Responsibilities

• Act with integrity to promote Starbucks' culture and values.
• Maintain a calm demeanor during high volume events.
• Provide feedback to the store manager on partner performance.

Skills

Customer service experience

Ability to lead

Effective communication skills

Strong interpersonal skills

Job description

Join to apply for the Shift Supervisor - Store# 04744, Tecumseh & Roseville - Windsor role at Starbucks.

Summary of Key Responsibilities

• Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
• Maintain a calm demeanor during high volume or unusual events to ensure store standards and set a positive example.
• Evaluate environment and customers to anticipate needs.
• Communicate effectively with the manager to create a welcoming environment during each shift.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback to the store manager on partner performance.
• Contribute to a positive team environment by recognizing changes in partner morale and communicating them.
• Provide clear, respectful coaching to partners to ensure operational excellence.
• Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
• Develop positive relationships with the team by understanding individual motivations and concerns.
• Manage store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies on cash handling, safety, and security.
• Ensure proper cash management practices are followed.
• Follow up with baristas to ensure excellent customer service.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, food, and products, adhering to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team and individual accomplishments.
• Use operational tools to achieve shift excellence.

Summary of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to lead and direct others.
• Quick learner.
• Effective communication skills.
• Knowledge of retail environment.
• Strong interpersonal skills.
• Ability to work collaboratively as part of a team.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide reasonable accommodations for applicants with disabilities. For assistance, contact us at [e-mail].