shift supervisor - Store# 04631, RED DEER VILLAGE

Starbucks Corp.; Red Deer; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor for its Red Deer location. In this pivotal role, you will lead a team, ensuring exceptional customer service and smooth store operations. Your responsibilities will include training new partners, managing cash, and maintaining a welcoming environment. This position offers the chance to develop your leadership skills in a dynamic setting where teamwork and customer satisfaction are paramount. Join a company renowned for its inclusive culture and commitment to employee satisfaction, and make a meaningful impact in the community.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead and direct team members effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service and maintain a clean store environment.
• Train new partners and provide feedback on performance.

Skills

Customer Service

Team Leadership

Effective Communication

Interpersonal Skills

Quick Learning

Knowledge of Retail Environment

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will be a team lead, deploying partners and delegating tasks to create the Starbucks Experience for our customers by providing legendary customer service, prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will model and act in accordance with Starbucks guiding principles, and you'll be part of a company that is consistently rated as a great place to work, where employees love what they do.

Summary Of Key Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
• Evaluate environment and customers to anticipate needs.
• Communicate information to the manager for team response to create the Third Place environment during each shift.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback to the store manager on partner performance during shift.
• Contribute to a positive team environment by recognizing morale or performance issues and communicating them to the manager.
• Create a positive learning environment with clear, timely, and respectful coaching and feedback.
• Deliver legendary customer service by acting with a customer-first attitude and connecting with customers.
• Discover and respond to customer needs.
• Develop positive relationships with the shift team, understanding and addressing individual motivations and concerns.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies and procedures, including cash handling and safety/security protocols.
• Manage cash and ensure proper cash register practices.
• Follow up with baristas to ensure delivery of excellent customer service.
• Maintain regular attendance and punctuality.
• Provide consistent quality beverages, food, and products, adhering to recipe and presentation standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce individual and team accomplishments and collaborate with the store manager on recognition methods.
• Utilize operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct others' work.
• Quick learner.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide reasonable accommodations for applicants with disabilities. For assistance, contact us at [e-mail].