shift supervisor - Store# 04588, CHILKOOT CENTRE

Starbucks; Whitehorse; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee retailer is seeking a Shift Supervisor in Whitehorse. The role involves assisting the store manager, leading the team, and providing exceptional customer service. Ideal candidates will have customer service experience and strong interpersonal skills, contributing to a positive work environment.

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct the work of others.
• Ability to learn quickly.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service by engaging with customers.
• Train new partners and provide feedback on performance.

Skills

Customer service

Effective communication

Teamwork

Interpersonal skills

Leadership

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles. Additionally, you'll be part of a company that is consistently rated as a great place to work, where employees love what they do.

Summary Of Key Responsibilities

1. Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
2. Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example for the team.
3. Evaluate the environment and customers to anticipate needs and respond accordingly.
4. Communicate effectively with the manager to respond to store needs and create the Third Place environment during each shift.
5. Assist with training new partners, providing positive reinforcement and respectful coaching.
6. Provide feedback to the store manager on partner performance during shifts.
7. Contribute to a positive team environment by recognizing changes in partner morale and performance and communicating them appropriately.
8. Create a positive learning environment through clear, timely, and respectful coaching and feedback.
9. Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
10. Discover and respond to customer needs effectively.
11. Develop positive relationships with team members by understanding their motivations and concerns.
12. Execute store operations during scheduled shifts, including opening and closing duties.
13. Follow Starbucks policies and procedures related to cash handling, safety, and security.
14. Ensure proper cash management practices are followed by the team.
15. Coordinate with baristas to ensure excellent customer service throughout the shift.
16. Maintain regular attendance and punctuality.
17. Consistently provide quality beverages, food, and products following recipes and presentation standards.
18. Adhere to health, safety, and sanitation guidelines.
19. Recognize and reinforce individual and team accomplishments, collaborating with the store manager on recognition methods.
20. Utilize operational tools to achieve shift excellence.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are equal opportunity employers. We are committed to creating a diverse and welcoming workplace that includes partners from diverse backgrounds and experiences, which helps us better serve our communities. People of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in accordance with applicable laws. Starbucks is committed to providing reasonable accommodations to applicants with disabilities. For assistance or accommodations, please email us at [e-mail].