shift supervisor - Store# 04534, GRAND PRAIRIE

Starbucks; Grande Prairie; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading coffee company as a Shift Supervisor, where you'll lead a team to deliver exceptional customer service and maintain operational excellence. You'll play a key role in creating a welcoming environment and ensuring high-quality beverages and products. This position offers the chance to develop your leadership skills in a dynamic retail setting, while being part of a diverse and inclusive workplace that values every partner's contribution.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist store manager in executing store operations during shifts.
• Provide legendary customer service and maintain store environment.
• Train new partners and provide feedback on performance.

Skills

Customer service

Effective communication

Interpersonal skills

Teamwork

Job description

Job Title: Starbucks Shift Supervisor

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary of Key Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
• Evaluate environment and customers to anticipate needs and respond accordingly.
• Communicate information to the manager to ensure the team responds effectively and creates the Third Place environment during each shift.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback to the store manager on partner performance during shifts.
• Contribute to a positive team environment by recognizing morale and performance issues and communicating them appropriately.
• Provide clear, specific, and respectful coaching to partners to ensure operational excellence and improve performance.
• Deliver legendary customer service by acting with a customer-first attitude and connecting with customers.
• Respond to customer needs and develop positive relationships by understanding individual motivations and concerns.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies and procedures, including cash handling and safety/security protocols.
• Ensure proper cash management practices are followed by the shift team.
• Follow up with baristas to ensure the delivery of excellent customer service.
• Maintain regular attendance and punctuality.
• Provide quality beverages, whole beans, and food products consistently, adhering to standards.
• Follow health, safety, and sanitation guidelines for all products.
• Recognize and reinforce individual and team accomplishments using organizational tools and collaborate with the store manager on new recognition methods.
• Utilize operational tools to achieve excellence during the shift.

Summary of Experience

• Customer service experience in a retail or restaurant environment.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial, and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at [e-mail].