shift supervisor - Store# 04519, VILLAGE LANDING

Starbucks; St. Albert; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join an established industry player as a Shift Supervisor, where you will lead a team to deliver exceptional customer service and maintain a welcoming environment. This role involves overseeing daily operations, training new partners, and ensuring the store runs smoothly. You will be part of a diverse and inclusive team that values integrity and collaboration. If you are passionate about creating memorable experiences for customers and thrive in a fast-paced environment, this opportunity is perfect for you. Embrace the chance to grow your career in a company known for its commitment to its partners and communities.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to direct and motivate a team effectively.

Responsibilities

• Assist in executing store operations during scheduled shifts.
• Provide legendary customer service and maintain store standards.
• Train new partners and provide feedback on performance.

Skills

Customer Service

Team Leadership

Effective Communication

Interpersonal Skills

Problem Solving

Education

High School Diploma

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary of Key Responsibilities

1. Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
2. Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
3. Anticipates customer and store needs by evaluating environment and customers for cues.
4. Communicates information to the manager to respond effectively and create the Third Place environment during each shift.
5. Assists with new partner training by reinforcing successful performance and providing respectful coaching as needed.
6. Provides feedback to the store manager on partner performance during shift.
7. Contributes to a positive team environment by recognizing morale and performance changes and communicating them.
8. Creates a positive learning environment through clear, timely, and respectful coaching and feedback to partners on shift.
9. Delivers legendary customer service by acting with a customer-first attitude and connecting with customers.
10. Discovers and responds to customer needs.
11. Develops positive relationships with the shift team by understanding and addressing individual motivations and concerns.
12. Executes store operations during scheduled shifts, including opening and closing duties.
13. Follows Starbucks operational policies, including cash handling and safety procedures, to ensure partner safety.
14. Follows all cash management policies and ensures proper practices are followed by the team.
15. Monitors and supports baristas during shifts to ensure excellent customer service.
16. Maintains regular attendance and punctuality.
17. Prepares and provides quality beverages, whole beans, and food products, adhering to recipe and presentation standards.
18. Follows health, safety, and sanitation guidelines for all products.
19. Recognizes and reinforces individual and team accomplishments, collaborating with the store manager on new recognition methods.
20. Uses operational tools to achieve excellence during the shift.

Summary of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of colour, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial, and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at [e-mail].