shift supervisor - Store# 04494, MAPLEVIEW MALL

Starbucks Corp.; Burlington; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Shift Supervisor to join their dynamic team. In this role, you will assist in managing store operations, ensuring a welcoming environment, and delivering outstanding customer service. You will lead and motivate the team while promoting a positive workplace culture. This position offers the opportunity to develop your leadership skills and make a significant impact in a fast-paced retail environment. If you are passionate about customer service and enjoy working collaboratively, this is the perfect opportunity for you.

Qualifications

• Experience in retail or restaurant settings is essential.
• Ability to lead and communicate effectively with the team.

Responsibilities

• Lead the team to deliver excellent customer service.
• Ensure operational excellence and adherence to safety standards.

Skills

Customer service experience

Leadership abilities

Strong interpersonal skills

Job description

Shift Supervisor - Store# 04494, MAPLEVIEW MALL

Join us as a Shift Supervisor at Starbucks, Store# 04494, MAPLEVIEW MALL.

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team to deliver the Starbucks Experience by providing legendary customer service, ensuring prompt service, quality beverages and products, and maintaining a clean and welcoming store environment. You will model and act in accordance with Starbucks guiding principles, contributing to a positive workplace and customer experience.

Key Responsibilities

• Promote Starbucks' culture, values, and mission with integrity and honesty.
• Maintain composure during high volume or unusual events, setting a positive example for the team.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team and store management to create a welcoming environment.
• Support new partner training and provide respectful coaching and feedback.
• Contribute to a positive team environment and recognize partner performance and morale.
• Provide excellent customer service by connecting with customers and responding to their needs.
• Organize opening and closing duties and follow store policies for safety, security, and cash handling.
• Ensure operational excellence and adherence to health, safety, and sanitation standards.
• Recognize and reinforce team accomplishments and utilize operational tools effectively.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others, learn quickly, and communicate effectively.
• Strong interpersonal skills and ability to work collaboratively in a team.

Starbucks is an equal opportunity employer, committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail