shift supervisor - Store# 04457, Banff Avenue

Starbucks Corp.; Banff; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in the retail sector is seeking a Shift Supervisor for its Banff location. The role involves assisting the store manager with daily operations, ensuring customer satisfaction through legendary service, and leading a dedicated team. Candidates should possess strong customer service skills and a passion for team collaboration in a high-energy environment.

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct others and learn quickly.
• Strong interpersonal skills and ability to work in a team.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead the team and create a positive customer experience.
• Train new partners and contribute to team morale.

Skills

Customer service experience

Ability to direct others

Knowledge of retail environment

Strong interpersonal skills

Teamwork

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by deploying partners and delegating tasks to create a positive Starbucks Experience for customers through legendary customer service, prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will model and act in accordance with Starbucks guiding principles, and be part of a company that is consistently rated as a great place to work, where people love what they do.

Key Responsibilities

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain a calm demeanor during high volume or unusual events to ensure store standards and set a positive example for the team.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the manager to respond to store needs and create the Third Place environment during each shift.
• Assist with training new partners, providing positive reinforcement, and respectful coaching.
• Contribute to a positive team environment by recognizing morale and performance changes and communicating them to the manager.
• Create a positive learning environment through clear, timely, and respectful coaching and feedback.
• Deliver legendary customer service by acting with a customer-first attitude and connecting with customers.
• Respond to customer needs and develop positive relationships with the team.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks operational policies, including cash handling, safety, and security procedures.
• Ensure proper cash management practices are followed by the team.
• Coordinate with baristas to ensure the delivery of high-quality customer service.
• Maintain regular attendance and punctuality.
• Provide consistent quality beverages, whole beans, and food products according to standards.
• Follow health, safety, and sanitation guidelines for all products.
• Recognize and reinforce team and individual accomplishments, using organizational tools and collaborating with the store manager for new recognition methods.
• Utilize operational tools to achieve excellence during the shift.

Experience & Skills

• Customer service experience in retail or restaurant environments.
• Ability to direct others and learn quickly.
• Knowledge of retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide reasonable accommodations for applicants with disabilities; contact us at [emailprotected] for assistance.

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