shift supervisor - Store# 04406, SOUTH SURREY POWER CENTRE

Starbucks; Surrey; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will lead a team in delivering exceptional customer service and maintaining operational excellence. This role offers a unique opportunity to develop leadership skills while creating a welcoming environment for both customers and partners. You will play a pivotal role in training new team members and ensuring that every customer has a memorable experience. With a commitment to diversity and inclusion, this established industry player values your contributions and encourages you to thrive in a collaborative atmosphere.

Qualifications

• Experience in customer service in retail or restaurant environments.
• Ability to direct and motivate a team effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Provide legendary customer service and maintain store standards.
• Train new partners and provide feedback on performance.

Skills

Customer Service

Team Leadership

Effective Communication

Interpersonal Skills

Retail Knowledge

Quick Learning

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles, and you’ll be part of a company that is consistently rated as a great place to work, where the people love what they do.

Summary Of Key Responsibilities

1. Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
2. Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
3. Anticipates customer and store needs by evaluating environment and customers for cues.
4. Communicates information to the manager to respond effectively and create the Third Place environment during each shift.
5. Assists with new partner training by reinforcing successful performance and providing respectful coaching.
6. Provides feedback to the store manager on partner performance during shift.
7. Contributes to a positive team environment by recognizing changes in partner morale and performance and communicating them to the store manager.
8. Creates a positive learning environment through clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and performance improvement.
9. Delivers legendary customer service by acting with a customer-first attitude and connecting with customers.
10. Discovers and responds to customer needs.
11. Develops positive relationships with the shift team by understanding and addressing individual motivations, needs, and concerns.
12. Executes store operations during scheduled shifts.
13. Organizes opening and closing duties as assigned.
14. Follows Starbucks operational policies and procedures, including cash handling and safety/security, to ensure partner safety.
15. Follows cash management policies, ensuring proper practices are followed by the shift team.
16. Coordinates with baristas during the shift to ensure legendary customer service.
17. Maintains regular attendance and punctuality.
18. Provides consistent quality beverages, whole beans, and food products by adhering to recipes and presentation standards.
19. Follows health, safety, and sanitation guidelines for all products.
20. Recognizes and reinforces individual and team accomplishments, collaborating with the store manager to find new recognition methods.
21. Utilizes operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are equal opportunity employers. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences, which enables us to better serve our communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered in accordance with all applicable laws. Starbucks is committed to providing reasonable accommodations for applicants with disabilities. For assistance, please contact us at [e-mail].