shift supervisor - Store# 04332, DEVONSHIRE MALL - CHAPTERS

Starbucks Corp.; Windsor; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead a dynamic team in a fast-paced retail environment. In this role, you will assist in executing daily operations, ensuring exceptional customer service, and fostering a positive work culture. You'll be responsible for training new team members, maintaining high standards of beverage quality, and promoting the company's values. If you thrive in a collaborative setting and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• Experience in retail or restaurant environments is essential.
• Ability to lead, direct, and train team members.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver exceptional customer service and build positive relationships.

Skills

Customer service experience

Leadership skills

Effective communication

Interpersonal skills

Job description

Shift Supervisor - Store# 04332, Devonshire Mall - Chapters

Join to apply for the Shift Supervisor - Store# 04332, Devonshire Mall - Chapters role at Starbucks.

Position Overview: As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and ensure the delivery of exceptional customer service, maintaining a clean and welcoming environment. You will model Starbucks' guiding principles and contribute to a positive work culture.

Key Responsibilities

• Promote the culture, values, and mission of Starbucks with integrity and honesty.
• Maintain composure during high volume or unusual events, setting a positive example for the team.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team and store management.
• Assist with training new partners and provide constructive feedback.
• Deliver legendary customer service by acting with a customer-first attitude and connecting with customers.
• Build positive relationships with team members, understanding their motivations and concerns.
• Organize opening and closing duties and follow operational policies for safety, cash handling, and security.
• Ensure consistent quality in beverages and products, adhering to standards.
• Recognize team achievements and foster a positive team environment.
• Utilize operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant environments.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Strong interpersonal skills and team-oriented mindset.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applications from people of all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].