shift supervisor - Store# 04233, 2210 BLOOR STREET WEST

Starbucks Corp.; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor to lead a team in delivering exceptional customer service at a bustling location. In this dynamic role, you will assist in managing store operations, ensuring that every customer enjoys a welcoming experience. Your leadership will foster a positive environment, encouraging team collaboration and operational excellence. If you thrive in a fast-paced setting and are passionate about creating memorable customer interactions, this opportunity is perfect for you. Join a company that values diversity and inclusion, and make a meaningful impact in your community.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Strong interpersonal skills and ability to communicate effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service and engage with customers.
• Train new partners and provide positive reinforcement.

Skills

Customer service experience

Ability to direct others

Strong interpersonal skills

Ability to work collaboratively

Job description

Shift Supervisor - Store# 04233, 2210 Bloor Street West

Join Starbucks as a Shift Supervisor at Store# 04233, located at 2210 Bloor Street West. Be among the first 25 applicants and enjoy exclusive features and AI-powered advice on this role.

As a Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. Your role as a team lead involves deploying partners and delegating tasks to create the Starbucks Experience through legendary customer service, prompt service, quality beverages and products, and maintaining a clean, welcoming store environment. You will model and act in accordance with Starbucks guiding principles, contributing to a positive workplace where people love what they do.

Key Responsibilities

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain a calm demeanor during high volume or unusual events to ensure store standards and set a positive example for the team.
• Evaluate environment and customer cues to anticipate needs.
• Communicate information to the manager for team response and to create a welcoming 'Third Place' environment during each shift.
• Assist with training new partners, providing positive reinforcement and respectful coaching.
• Provide feedback to the store manager on partner performance during shifts.
• Recognize and communicate partner morale or performance issues to the manager.
• Create a positive learning environment with clear, respectful coaching to ensure operational excellence.
• Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
• Respond to customer needs and develop positive relationships with team members.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies on cash handling, safety, and security to ensure safety during shifts.
• Adhere to cash management policies and ensure proper cash handling practices.
• Coordinate with baristas during shifts to ensure excellent customer service.
• Maintain regular attendance and punctuality.
• Ensure the delivery of quality beverages, food, and products by following recipes and presentation standards.
• Follow health, safety, and sanitation guidelines for all products.
• Recognize team and individual accomplishments, collaborating with the store manager on recognition methods.
• Utilize operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant environments.
• Ability to direct others, learn quickly, and communicate effectively.
• Knowledge of retail environment and strong interpersonal skills.
• Ability to work collaboratively as part of a team.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Accommodations are available for applicants with disabilities; please contact us at [e-mail].