shift supervisor - Store# 00190, FORT STREET

Starbucks Corp.; Victoria; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor where you will lead a dedicated team in delivering exceptional customer service. This role involves managing daily store operations, ensuring a clean and welcoming environment, and supporting new team members. You will play a crucial part in fostering a positive team culture while upholding the company's values. If you are passionate about creating memorable experiences for customers and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in retail or restaurant settings is essential.
• Ability to lead and direct a team effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver exceptional customer service and manage store operations.

Skills

Customer service experience

Leadership skills

Effective communication

Interpersonal skills

Job description

Join to apply for the shift supervisor - Store# 00190, FORT STREET role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead a team, delegate tasks, and ensure a positive customer experience by providing legendary service, quality beverages, and maintaining a clean store environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and promote Starbucks' culture and values.
• Maintain composure during busy periods and unusual events to ensure smooth store operations.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team and store management.
• Support new partner training and provide constructive feedback.
• Contribute to a positive team environment and recognize team achievements.
• Deliver exceptional customer service and respond to customer needs.
• Develop positive relationships with team members.
• Manage store operations during shifts, including opening and closing duties.
• Follow operational policies, including cash handling and safety procedures.
• Ensure proper cash management and adherence to safety standards.
• Maintain consistent quality in beverages and food products.
• Recognize and reinforce team accomplishments and utilize operational tools for excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Strong interpersonal skills and team orientation.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Reasonable accommodations are available for qualified applicants with disabilities.