Shift Supervisor

Wendy's Canada; London; On-site; CAD 2,066,000 - 2,755,000; Full time

Job summary

Wendy's Canada is seeking outgoing Shift Supervisors for our 243 Oxford Street location. You will support restaurant leadership, train crew, and ensure daily operations run smoothly while maintaining exceptional customer service.

The role requires supervising on all shifts and promoting food safety and efficiency. You will collaborate with management to optimize operations and guest satisfaction in a fast-paced setting.

Qualifications

• Experience in leading a team in a fast-paced restaurant environment.
• Ability to train staff and reinforce food safety procedures.
• Availability to work all shifts (Open, Mid, Close).

Responsibilities

• Oversee a multi-million-dollar operation with strong customer service.
• Be available to work all shifts (Open, Mid, Close).
• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash registers and closing cash verification.
• Perform walk-throughs to prepare the restaurant for opening/closing or rushes.
• Lead communications with crew to maximize retention and performance.
• Supervise and coordinate tasks to meet company policies and service standards.
• Ensure quality, production and service standards and a safe, professional environment.
• Coordinate scheduling to ensure proper coverage and efficiency.
• Identify opportunities to improve efficiencies and profitability with Restaurant Management.
• Resolve guest-related issues promptly when needed.

Skills

Leadership

Customer service

Training

Team management

Cash handling

Tools

Cash registers

Job description

We're looking for outgoing and energetic Shift Supervisors! THIS POSTING IS FOR OUR 243 OXFORD STREET LOCATION.

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor you will be responsible for assisting the execution of daily operations activities.

The following provides an overview of the basic responsibilities of a Shift Supervisor:

• You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.
• You must be available to work all shifts - Opens, Mid day and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-through’s to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.