Shift Manager - Front/Spadina (The Well)

Sweat and Tonic; Toronto; On-site; CAD 42,000 - 52,000; Full time

Job summary

Sweat and Tonic in Toronto is seeking a Shift Manager to lead premium guest experiences and oversee both FOH and BOH operations. You will manage daily workflow, staff development, and adherence to brand standards, while serving as the on-site decision-maker during shifts.

The role requires 1–2 years of supervisory experience, exceptional leadership, and strong communication. A/V troubleshooting and POS familiarity are valuable as you maintain high service levels in a fast-paced environment.

Qualifications

• 1-2 years of supervisory experience in fitness, hospitality, or service industries.
• Strong leadership to motivate and manage diverse teams.
• Excellent verbal and written communication for guests and staff.
• Proactive problem-solving under pressure in fast-paced settings.
• Guest-centric mindset with commitment to premium service.
• Calm, professional demeanor with multiple priorities.
• Proficient with POS systems, scheduling software, and basic A/V troubleshooting.

Responsibilities

• Serve as designated keyholder for opening and closing procedures.
• Oversee daily FOH and BOH operations and Tonic Bar quality standards.
• Assist with hiring and onboarding of new team members.
• Train staff to brand standards and establish training procedures.
• Lead by example across FOH, Tonic Bar and back-of-house operations.
• Resolve scheduling issues and ensure shift coverage.
• Handle challenging guest interactions professionally.
• Plan shifts and delegate tasks while meeting deadlines.
• Execute guest services according to SOPs.
• Manage inquiries via phone, email, and in-person.
• Act as primary contact for guest recovery while on duty.
• De-escalate disruptions and trespassing with training.
• Troubleshoot A/V issues in fitness studios.
• Provide detailed shift reports to management.
• Participate in monthly operations meetings for improvements.

Skills

Leadership

Staff supervision

Guest service

Problem solving

Communication

Scheduling software

A/V troubleshooting

POS systems

Tools

Scheduling software

A/V troubleshooting

Job description

About Sweat and Tonic

Sweat, recover, connect: Sweat and Tonic (S&T) brings the best of boutique fitness and wellness under one roof. S&T is Toronto's leading fitness and wellness hub, offering the widest collection of group fitness classes in Canada. From complimentary full-service amenities and an unparalleled range of yoga, Pilates, HIIT, indoor cycling, HYROX, and Lagree Megaformer classes powered by top-of-the-line fitness equipment, custom-programmed lighting, immersive projection screens and state-of-the-art sound systems, to premium spa, recovery and high-tech biohacking amenities - every aspect of S&T has been designed to deliver a best-in-class experience with a hospitality approach. With premium spa facilities, café, and bar offerings, members can recharge, recover, and reignite. Tonic House, the multi-functional lounge, workspace and event venue, inspires collaboration and innovation. Since opening in 2019, S&T has innovated and expanded state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In spring 2023, S&T opened its first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and opened its second location in Toronto at The Well in December 2023. S&T expanded the brand in June 2025 with a new concept studio, Reformd - the world's largest-capacity Lagree studio, and will be bringing a fourth location in Toronto's prestigious Yorkville neighbourhood in 2026. S&T was the recipient of the 2023 Mariana Tek Lasting Community Award, 2023 ClassPass Best Studio Award, and the Mariana Tek Best of Boutique Fitness Awards for 2024 and 2025, recognizing the highest studio attendance and commitment to innovation and excellence.

About the Role:

As a Shift Manager at Sweat and Tonic, you'll be a pivotal operational leader responsible for maintaining our premium guest experience across all aspects of our facility. This position requires exceptional leadership skills to guide both Front-of-House (FOH) and Back-of-House (BOH) teams. This multifaceted role combines leadership, operational oversight, and guest service excellence. You'll manage daily operations, lead and develop staff, standardize procedures, resolve complex situations, and serve as the primary on-site decision-maker during your shifts. The ideal candidate excels in a fast-paced environment, demonstrates exceptional problem-solving abilities, and embodies our commitment to creating exceptional fitness and wellness experiences.

Key Responsibilities:

• Serve as designated "keyholder" responsible for facility opening and closing procedures.
• Oversee daily operations across FOH, BOH and Tonic Bar, ensuring all departments maintain excellent brand standards.
• Play a crucial role in hiring and onboarding new team members.
• Conduct training for new team members according to pre-determined brand standards which the Shift Manager will help establish.
• Lead by example, demonstrating proficiency in all aspects of FOH, Tonic Bar, and back-of-house operations.
• Resolve scheduling issues and secure shift coverage when necessary.
• Handle challenging guest interactions effectively.
• Manage tasks with attention to deadlines, exercising good judgment in recognizing and prioritizing essential assignments.
• Plan shifts and delegate operational duties among team members.
• Execute guest services according to standard operating procedures.
• Handle account inquiries professionally via phone, email, and in-person.
• Serve as the primary contact for guest recovery situations while on duty.
• Safely de-escalate shoplifting and/or trespassing situations (formal training will be provided).
• Troubleshoot A/V issues in fitness studios.
• Provide detailed shift reports to the management team.
• Attend monthly operations management meetings to collaborate on continuous improvement initiatives.

About You:

• You have 1-2 years of experience in a supervisory role, ideally in the fitness, hospitality, or service industry.
• You possess exceptional leadership skills with the ability to motivate and manage diverse teams.
• You demonstrate strong problem-solving abilities, especially when working independently under pressure.
• You have excellent communication skills, both verbal and written, to interact with guests and team members.
• You exhibit a guest-centric mindset with a passion for delivering premium service experiences.
• You maintain a calm, professional demeanour while handling multiple priorities in a fast-paced environment.
• You are technically proficient with point-of-sale systems, scheduling software, and basic A/V troubleshooting.
• You have a genuine interest in fitness and wellness, aligning with the Sweat and Tonic brand values.
• You are detail-oriented with the ability to follow established procedures while adapting to unexpected situations.

This is a full-time, salaryposition with a flexible schedule that includes a mix of weekday and weekend shifts. Weekday shifts may fall between 5:30AM and 10:30PM, while weekend shifts may fall between 6:00 AM and 10:30PM. Team members will be scheduled for 40 hours per week, based on business needs and availability.

Compensation:

Salary, based on scheduled hours worked.