shift manager - fast food restaurant

Tim Hortons; Victoriaville; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading fast food restaurant is seeking a Shift Manager in Victoriaville, QC. The role involves supervising staff, ensuring quality control, and managing customer interactions in a fast-paced environment. Candidates should have relevant experience and a college diploma, with a focus on client service and team collaboration.

Benefits

On-the-job training for youth

Qualifications

• 1-2 years of experience in a similar role.
• Legally able to work in Canada.
• Required certifications for the position.

Responsibilities

• Supervise and coordinate activities of staff preparing food.
• Ensure food and service meet quality control standards.
• Address customer complaints or concerns.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Team player

Initiative

Education

College, CEGEP or other non-university certificate or diploma (1-2 years)

Job description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• Odours
• Hot

Work setting

• Fast food outlet or concession

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Prepare food order summaries for chef
• Supervise and check assembly of trays

Supervision

• 5-10 people
• Cook (general)
• Food service counter attendants and food preparers
• Kitchen and food service helpers

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Bending, crouching, kneeling
• Walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player
• Initiative
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• Bonus

Support for newcomers and refugees

Support for youths

• Offers on-the-job training tailored to youth

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

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Applying to shift manager - fast food restaurant @ Tim Hortons

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