shift manager - fast food restaurant

McDonald's Restaurants; Victoria; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Manager to lead a dynamic team in a fast-paced environment. This role involves overseeing daily operations, ensuring high standards of food quality, and providing exceptional customer service. You'll be responsible for training staff, managing schedules, and maintaining efficient workflows. If you're a team player with strong leadership skills and a passion for the food service industry, this opportunity offers a chance to make a significant impact while fostering a positive work culture. Join a company committed to inclusivity and support for diverse communities, and help create memorable experiences for customers.

Qualifications

• 1-2 years of experience in a related field required.
• Must have a high school graduation certificate.

Responsibilities

• Supervise and coordinate staff activities in food preparation.
• Ensure food quality and address customer complaints.
• Establish work schedules and maintain records.

Skills

Customer Service

Supervision

Training

Time Management

Problem Solving

Education

Secondary (high) school graduation certificate

Job description

Job Title: Shift Manager - Fast Food Restaurant

Minimum Requirements:

• Secondary (high) school graduation certificate
• 1 year to less than 2 years of experience in a related field

Work Setting

• On-site customer service
• Restaurant

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation, and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales, and wastage
• Prepare and submit reports
• Supervise and check assembly of trays
• Establish work schedules

Supervision

• 5-10 people
• Food service counter attendants and food preparers

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player

Support for Persons with Disabilities

• Offers mentorship, coaching, and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for Newcomers and Refugees

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching, and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching, and/or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans
• Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
• Supports Veterans in translating their military skills and experience into the language of the civilian job market
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Mature Workers

• Applies hiring policies that discourage age discrimination
• Offers mentorship, coaching, and/or networking opportunities for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part-time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

Supports for Visible Minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities