Shift manager - fast food restaurant

Tim Hortons Québec; Sherbrooke; On-site; CAD 30,000 - 45,000; Full time

Job summary

A popular fast food outlet in Sherbrooke seeks a dedicated staff supervisor to manage on-site customer service and team operations. The role requires effective communication, a focus on quality control, and the ability to train staff while ensuring customer satisfaction. Relevant certifications and experience are preferred, and candidates must exhibit dependability in a fast-paced environment.

Benefits

Bonus

Night shift premium

Free parking available

Learning/training paid by employer

On-site recreation and activities

Team building opportunities

Qualifications

• No degree, certificate or diploma required.
• Experience is an asset.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and co-ordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation, and safety procedures.
• Estimate ingredient and supplies required for meal preparation.
• Ensure that food and service meet quality control standards.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales, and wastage.
• Supervise and check assembly of trays.
• Establish work schedules.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Team player

Initiative

Dependability

Education

First Aid Certificate

Food Safety Certificate

Tools

Uniform

Job description

• Education: No degree, certificate or diploma
• Experience: Experience an asset
  
  

Work site environment

• Odours
  
  

Work setting

• On-site customer service
• Fast food outlet or concession
• Restaurant
  
  

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Supervise and check assembly of trays
• Establish work schedules
  
  

Certificates, licences, memberships, and courses

• First Aid Certificate
• Food Safety Certificate
  
  

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Walking
  
  

Own tools/equipment

• Uniform
  
  

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Team player
• Initiative
• Dependability
  
  

Financial benefits

• Bonus
• Night shift premium
  
  

Other Benefits

• Free parking available
• Learning/training paid by employer
• On-site recreation and activities
• Other benefits
• Team building opportunities
• Parking available
• Work Term: Permanent
• Work Language: French
• Hours: 40 hours per week