Shift manager - fast food restaurant

The Wendy's Company; Owen Sound; On-site; CAD 42,000 - 62,000; Full time

Job summary

The Wendy's Company in Canada is seeking a Restaurant Supervisor to oversee daily food service operations, ensure quality, and manage staff. You will schedule shifts, hire and train team members, address customer concerns, and maintain records, while working in a fast-paced environment.

Ideal candidates have experience in food service and a commitment to safety, sanitation, and customer satisfaction. This permanent, full-time role offers English-language work and a 35-hour workweek in Owen Sound.

Qualifications

• 7 months to less than 1 year of experience in food service supervision.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and coordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Estimate ingredient and supplies required for meal preparation.
• Hire food service staff.
• Ensure that food and service meet quality control standards.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales and wastage.
• Prepare and submit reports.

Skills

Staff supervision

Scheduling

Training staff

Quality control

Customer service

Hiring

Record keeping

Job description

Contract type

• Durée de l'emploi: Permanent

Language of work

• Langue de travail: Anglais

Working hours

• Heures de travail: 35 hours per week

Education

• No degree, certificate or diploma

Work setting

• Food service establishment

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Hire food service staff
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports

Supervision

• Cook (general)
• Food service counter attendants and food preparers
• 16-20 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding

Employment terms options

• Early morning
• Evening
• Morning
• Night
• Day
• Weekend

Government programs

• Recognized employer

Experience

• 7 months to less than 1 year

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers