shift manager - fast food restaurant

Tim Hortons; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading coffee shop is seeking a Shift Manager to oversee food preparation and service at its Ottawa location. In this role, you'll supervise staff, manage schedules, ensure food quality, and handle customer inquiries. Ideal candidates should have a high school diploma and at least a year of experience in the fast food industry, along with strong interpersonal skills and a client-focused approach.

Qualifications

• Experience in fast food service, ideally 1-2 years.
• Ability to supervise and coordinate food preparation activities.
• Skills in budgeting, quality control, and customer service.

Responsibilities

• Supervise and coordinate activities of staff preparing and portioning food.
• Establish work schedules and ensure quality standards.
• Address customer complaints and ensure efficient operation.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Team player

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Work setting

• Coffee shop

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Prepare and submit reports
• Prepare food order summaries for chef
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys
• Establish work schedules

Supervision

• 1 to 2 people
• 3-4 people
• 5-10 people
• 11-15 people
• Food service counter attendants and food preparers
• Kitchen and food service helpers

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player
• Recognized employer

Experience

• 1 year to less than 2 years

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