shift manager - fast food restaurant

Tim Horton's; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A well-known coffee shop chain in Hamilton, Ontario is seeking a Food Service Supervisor. The ideal candidate will supervise staff in food preparation, train employees in their duties, and ensure quality standards are upheld. This role requires strong customer service skills and the ability to work in a fast-paced environment. Experience of 1-2 years in a similar role is preferred. The position offers 30 to 35 hours of work per week.

Qualifications

• 1-2 years of experience in food service or related field.
• Ability to train staff in job duties and safety procedures.
• Experience in addressing customer complaints.

Responsibilities

• Supervise staff who prepare and portion food.
• Ensure food quality and service standards are met.
• Establish work schedules and maintain records.

Skills

Client focus

Flexibility

Team player

Education

College / CEGEP

Job description

Education

• College / CEGEP

Work setting

• Coffee shop

Tasks

• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare food order summaries for chef
• Supervise and check assembly of trays
• Establish work schedules

Supervision

• 3-4 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Client focus
• Flexibility
• Team player

Government programs

• Recognized employer

Experience

• 1 year to less than 2 years
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 35 hours per week